Asia Pacific Processor - Payment Services Disruption

The issue affecting an Asia Pacific Processor and their transaction and authorization processing services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

No issues were identified within Cybersource that could have been attributed to this incident.


Reported Start Time: 14:51 GMT on 12 July 2025
Reported End Time: 21:40 GMT on 12 July 2025

Impact: Customers are now able to use their payment processing services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21307828

We continue to be in close contact with our client in China who is experiencing an increase in declined transactions. We regret any inconvenience this may cause for our customers and will provide regular updates until the issue is mitigated.

Reported Start Time: 14:51 GMT on 12 July 2025

Impact: Users may experience payment processing error messages.

Next Update: When current status changes.

Incident #: INC21307828

Cybersource is aware of an issue that is currently affecting an Asia Pacific Processor and their transaction and authorization processing. We are aware of an Issuing client in China experiencing an increase in declined transactions.

We are in touch with our client and working with them to resolve the issue.

No issues have been identified within Cybersource that could be attributed to this incident.

Impact: Users may experience payment processing error messages.

Reported Start Time: 14:51 GMT on 12 July 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21307828