Number of Incidents
0 outages
Since last incident
108 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Cytracom.
Major · 4 months ago · lasted about 8 hours
We are currently experiencing an outage with the O365 integration. During this outage, any new contacts created or changes made to existing contacts in O365 will not display in Cytracom Desktop. The issue is being investigated. Please check back for updates.
Major · 4 months ago · lasted about 1 hour
ControlOne US-Central-1 Production Routing Services Outage
We have identified an issue causing the US-Central-1 region to go offline. Bridges with a fail-open configuration will continue to operate with limited access to external connectors. Agent users in this region will be unable to connect at this time.
Minor · 4 months ago · lasted about 4 hours
ControlOne Statistics Dashboard and Session Reporting processing delay
We have an identified an issue causing delayed processing of Statistics, Metrics, and Session data in the ControlOne management portal. Updates (add / change / etc) to ControlOne customer instances or network configuration changes are fully functional. Routing services are unaffected.
Major · 4 months ago · lasted about 1 hour
ControlOne routing services outage in West-2 region
There has been an issue affecting routing services identified in the ControlOne West-2 region. Cloud Gateways in this region are not routing traffic successfully. ControlOne Bridge devices that have fail open to internet available can continue operation in this state. We will update momentarily.
Minor · 4 months ago · lasted about 4 hours
We are currently investigating an issue causing degraded call quality for a subset of customers.
Major · 5 months ago · lasted about 4 hours
Outbound Calls are Not Going Through in Some Cases
We are currently investigating an issue affecting call completion. Some customers may not be able to make calls.
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