Outage in DALENYS

[SANDBOX] INCIDENT P3 | sandbox display disruption / perturbation affichage sandbox

Resolved Minor
March 21, 2024 - Started about 1 month ago - Lasted 25 days
Official incident page

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Outage Details

SRM-5774 - Début / Start : 14/03/2024 - Fin / End : En cours / Ongoing - Catégorie / Category : Sandbox display - Responsabilité / Responsibility : Payplug - Priorité / Priority : P3 Nous avons constaté des difficultés à afficher certaines pages de la sandbox. Nous travaillons à rétablir le service dès que possible. ==============ENGLISH VERSION============== We noticed difficulties to display some sandbox pages. We are working to resolve the issue as quickly as possible.
Components affected
DALENYS Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/15/2024 02:02PM

SRM-5774
- Début / Start : 14/03/2024
- Fin / End : 10/04/2024
- Catégorie / Category : Sandbox display
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P3

L'incident qui pouvait affecter la réinitialisation du mot de passe pour certains marchands est maintenant résolu

==============ENGLISH VERSION==============

Incident which could affect password reset for some merchants is now resolved.

INVESTIGATING about 1 month ago - at 03/22/2024 04:36PM

SRM-5774
- Début / Start : 14/03/2024
- Fin / End : En cours / Ongoing
- Catégorie / Category : Sandbox display
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P3

L'incident est toujours en cours.
Nous vous informons que la réinitialisation du mot de passe est également non fonctionnelle.

==============ENGLISH VERSION==============

Incident is still ongoing.
We inform you that password reset is also not working.

INVESTIGATING about 1 month ago - at 03/21/2024 11:00AM

SRM-5774
- Début / Start : 14/03/2024
- Fin / End : En cours / Ongoing
- Catégorie / Category : Sandbox display
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P3

Nous avons constaté des difficultés à afficher certaines pages de la sandbox.
Nous travaillons à rétablir le service dès que possible.

==============ENGLISH VERSION==============

We noticed difficulties to display some sandbox pages.
We are working to resolve the issue as quickly as possible.

Latest DALENYS outages

INCIDENT REPORTING P3 | Réconciliation financière dégradée / Degraded financial reconciliation - 7 days ago
INCIDENT REPORTING P3 | Réconciliation financière dégradée / Degraded financial reconciliation - 16 days ago
INCIDENT DASHBOARD | Problème d'affichage des transactions sur Dashboard / Display issue with transactions on Dashboard - 20 days ago
INCIDENT PROCESSING e-terminal | Connexion e-terminal perturbé / E-terminal connection perturbation - 29 days ago
INCIDENT DASHBOARD P3 | Perturbation Dashboard / Dashboard disruption - about 1 month ago

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