Minor Incident INFORMATION | Mise à jour des statuts de remboursements SOFORT / SOFORT refunds status updates
- Début / Start : 13.11.2021 - Fin / End : En cours / Pending - Catégorie / Category : SOFORT - Responsabilité / Responsibility : Banque / Bank - Refere...
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Production - Settlements
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DALENYS Latest Stats, Incidents, and Reports
- 1
- Incidents in the last 7 days
- 3
- Incidents in the last 30 days
- Reports in the last 12 hours
Resolved Minor INFORMATION | Incident sur plateforme de gestion des virements SEPA / Incident on SEPA transfers.
- Début / Start : 25.01.2022 - Fin / End : En cours / Pending - Catégorie / Category : Reversements / Settlements - Responsabilité / Responsibility : Dalenys - Reference : INCIDENT-1419 FR Description : Nous avons observé une absence de reversements des opérations de paiement des comptes Carte Bancaires E-commerce. Pas d'impact sur les paiements en proximité Impact : Le virement du 25 janvier a subi un retard de traitement suite à un incident sur notre plateforme de gestion des virements SEPA. Les montants des virements non versés seront reportés à la prochaine échéance de virement. - Actions à entreprendre chez vous : Vous n'avez aucune action à entreprendre pour l'instant. Nos équipes techniques s'efforcent de régulariser la situation au plus vite. Nous reviendrons vers vous rapidement avec une mise à jour de la situation. - Causes de l’incident : Dysfonctionnement au niveau de nos serveurs de reversements. - Action correctrice prise chez Dalenys : Correction sur l'intégration et le matching de nos fichiers de virements. ---------------------------- EN Description: Settlements of your payment operations for your Ecommerce Cartes Bancaires accounts have failed. No impact on Card Present transactions. Impact: You will receive no settlement of your operations to your bank account today. Payments and refunds will be included in the next settlement cycle. - What should you do ? You currently have no action to take. Our tech teams are working hard on analyzing and correcting this incident. We will come back to you with an update as soon as possible. - Incident cause: Malfunction of the Dalenys settlements servers - Dalenys corrective actions : Corrections brought to the integration and matching of settlement files.
Resolved Minor INFORMATION | Processing Server Error
- Début / Start : 09.01.2022 - Fin / End : 09.01.2022 - Catégorie / Category : Production - Responsabilité / Responsibility : Dalenys - Reference : INC-1342 Cher client, Entre 16h43 et 19h23, notre système de monitoring a détecté que certaines transactions donnaient lieu à des erreurs serveur. Le problème est en cours d'analyse et nous revenons vers vous avec plus d'informations. Cordialement, =============================================================== Dear customer, Between 04:43PM and 07:23PM, our monitoring system has noticed some server error on your transactions. The problem is under investigation and we will update with more informations. Regards,
Resolved Minor INFORMATION | Indisponibilité du Dashboard Dalenys / Dalenys Dashboard outage
- Début / Start : 03.01.2022 - Fin / End : En cours / Pending - Catégorie / Category : Dashboard - Responsabilité / Responsibility : Dalenys - Reference : INC-1307 Bonjour, Nous avons identifié un problème au niveau de l'affichage de la liste des transactions sur notre Dashboard Aucun impact transactionnel n'est identifié. Une investigation est en cours, nous revenons vers vous avec plus de détails. Cordialement, L'Equipe Dalenys ----------- Hello, We have noticed an outage on the transactions display in our Dashaboard. No impact on the processing. An investigation is in progress, we will give you more information shortly. Regards, Dalenys Team
Resolved Minor INFORMATION | Indisponibilité du Dashboard Dalenys / Dalenys Dashboard outage
- Début / Start : 15.12.2021 - Fin / End : En cours / Pending - Catégorie / Category : Dashboard - Responsabilité / Responsibility : Dalenys - Reference : INC-1254 Bonjour, Nous avons identifié un problème au niveau de l'affichage de la liste des transactions sur notre Dashboard Aucun impact transactionnel n'est identifié. Une investigation est en cours, nous revenons vers vous avec plus de détails. Cordialement, L'Equipe Dalenys ----------- Hello, We have noticed an outage on the transactions display in our Dashaboard. No impact on the processing. An investigation is in progress, we will give you more information shortly. Regards, Dalenys Team
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FAQ
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- DALENYS seems to be up and running. We're updating the status regularly.
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
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- Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.
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