Never miss when your external dependencies are down. Instant notifications when there are outages.
Minor Incident INFORMATION | Mise à jour des statuts de remboursements SOFORT / SOFORT refunds status updates
- Début / Start : 13.11.2021 - Fin / End : En cours / Pending - Catégorie / Category : SOFORT - Responsabilité / Responsibility : Banque / Bank - Reference : INC-1099 Cher Client, Les remboursements effectués sur le moyen de paiement SOFORT depuis le 13/11 restent en statut 0003 - Transaction en cours. Nous venons de recevoir la confirmation de notre banque que : - Les remboursements ont bien été émis sur les comptes de vos clients à J+2 ouvrés - Le retard de mise à jour du statut est lié à un incident côté banque sur les envois de rapports d'exécution - Un dysfonctionnement a empêché l'exécution des remboursements effectués le 30/11. Ils on été rattrapés aujourd'hui et apparaitront sur le compte de vos clients dans 2 jours. Nous attendons la correction du dysfonctionnement et les rapports d'éxécution pour mettre à jour le statut des remboursements. =============================================================== Dear Client, All refunds processed from November 13th are ...
Resolved Minor INFORMATION | Incident sur le e-terminal / Incident on e-terminal
- Début / Start : 25.06.2022 - 10h36 AM CET - Fin / End : En cours / Pending - Catégorie / Category : Prod - Responsabilité / Responsibility : Dalenys - Reference : INC-2090 L'authentification au e-terminal ne fonctionne que partiellement depuis 10h36. Nos équipes investiguent pour le rétablir au plus vite. Veuillez nous excuser pour la gêne occasionnée =============================================================== E-terminal authentification is not working correctly since 10.36am. Our technical teams are investigating to restore it as soon as possible. We apologize for any inconvenience to you and your business
Resolved Minor INFORMATION | Retard de la Réconciliation Financière / Financial Reconciliation delay
Début / Start : 16.06.2022 - Fin / End : En cours / Pending - Catégorie / Category : Dashboard & exports - Responsabilité / Responsibility : Dalenys - Reference : INC-2050 Bonjour, Nous avons identifié un problème sur la remontées des versements. Les versements ne sont pas visibles sur le Dashboard ni sur les exports mais les fonds vous ont bien été reversés. Le problème est en cours de résolution, nous vous confirmerons la disponibilité des versements dans la matinée. Cordialement, L'Equipe Dalenys ----------- Hello, We have noticed an incident on settlements display. Settlements are not displayed on our Dashboard and on your exports but funds were correctly transferred. The problem is being resolved, we will confirm settlements availability this morning. Regards, Dalenys Team
Resolved Minor INFORMATION | Incident sur le e-terminal / Incident on e-terminal
- Début / Start : 16.06.2022 - 9h47 AM CET - Fin / End : En cours / Pending - Catégorie / Category : Prod - Responsabilité / Responsibility : Dalenys - Reference : INC-2049 Le e-terminal est indisponible depuis 9h47. Nos équipes investiguent pour le rétablir au plus vite. Veuillez nous excuser pour la gêne occasionnée =============================================================== E-terminal is not available since 9.47am. Our technical teams are investigating to restore it as soon as possible. We apologize for any inconvenience to you and your business
Resolved Minor INFORMATION | Incident 3D Secure / 3D Secure outage
- Début / Start : 01.06.2022 - 5h00 PM CEST - Fin / End : Ongoing - Catégorie / Category : Production - Responsabilité / Responsibility : A définir / To be defined - Reference : INC-2000 Cher client, Notre système de monitoring a détecté un taux anormalement élevé d'échecs sur les transactions 3DS Le problème est en cours d'analyse et nous revenons vers vous avec plus d'informations. Cordialement, =============================================================== Dear customer, Our monitoring system has noticed a high fail rate on 3DS transactions. The problem is under investigation and we will update with more informations. Regards,
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
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