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DALENYS status is operational

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Latest DALENYS Outages

Check the stats and details of the latest DALENYS outages and issues

6 Outages in the last 7 days
12 Outages in the last 30 days
0 Days since last incident

Minor · started about 9 hours ago

INCIDENT SETTLEMENT | Reversement paiement proxi / Proxi payment settlement

- Début / Start : 05.12.2022 - Fin / End : En cours / Pending - Catégorie / Category : Reversements / Settlements - Responsabilité / Responsibility : Payplug - Reference : SRM-3503 Cher client, Les opérations de paiement de proximité effectuées samedi 3 décembre ne seront pas reversés aujourd'hui pour certains marchands. Pour les marchands en J+1, elles ont été reversées hier mais seront impactées négativement aujourd'hui. La root cause est identifiée et est liée à un de nos partenaires. Un rattrapage est en cours pour assurer le reversement de ces opérations demain. Aucun impact n'est à signaler pour les autres marchands Veuillez nous excusez pour la gêne occasionnée. =============================================================== Dear customer, Proximity payment operations performed on Saturday, December the 3rd will not be settled today for some merchants. For merchants with a J+1 configuration, they have been settled yesterday but will be impacted negatively on tod...

Minor Resolved · about 3 hours ago · lasted 32 minutes

INFORMATION | Erreurs sur terminaux de paiement / Payment terminal errors

- Début / Start : Dec. 6th ~7:00 pm UTC+1 - Fin / End : En cours / Pending - Catégorie / Category : Production - Responsabilité / Responsibility : Dalenys Depuis approximativement 18h, nous avons identifié des erreurs qui peuvent impacter les paiement sur terminaux. Nous travaillons à la résolution de cet incident. Cordialement, Les équipes Dalenys Since approximately 6:00 p.m. UTC+1, we have identified errors that may impact payment terminals. We are working to resolve this issue. Sincerely, The Dalenys team

Minor Resolved · about 4 hours ago · lasted about 1 hour

INFORMATION | Timeout on Export Webservices

- Début / Start : Dec. 6th 2022, 7:04pm UTC+1 - Fin / End : En cours / Pending - Catégorie / Category : Export services - Responsabilité / Responsibility : Dalenys Bonjour, Nous avons identifié un problème de timeout sur notre webservice d'Export de production. Les services d'export de réconciliation ne sont pas impactés. Une investigation est en cours. Cordialement, L'Equipe Dalenys ----------- Hello, We have identified a timeout issue on our Production Export webservice. The reconciliation export services are not affected. An investigation is inn progress. Regards, Dalenys Team

Minor Resolved · 1 day ago · lasted about 23 hours

DASHBOARD DELAY P3 | Retard affichage Dashboard Payplug / Payplug Dashboard display delay

- Début / Start : 05.12.2022 10h AM CST - Fin / End : En cours / Pending - Catégorie / Category : Dashboard - Responsabilité / Responsibility : Payplug - Priorité / Priority : P3 - Reference : SRM-3502 Bonjour, Nous avons identifié un retard d'affichage de certains opérations d'environ 30 minutes sur notre Dashboard depuis 10h ce matin. Aucun impact transactionnel n'est identifié. Cordialement, ----------- Hello, We have noticed a operations display 30 minutes delay on our Dashboard since 10AM. No impact on the processing. Regards,

Minor Resolved · 6 days ago · lasted 1 day

INCIDENT PROCESSING P2 | Incident partiel 3D Secure / 3D Secure partial outage

- Début / Start : 01.12.2022 - 09h10 CET - Fin / End : Ongoing - Catégorie / Category : Production - Responsabilité / Responsibility : A définir / To be defined - Reference : SRM-3487 Cher client, Nous constatons un taux anormalement élevé d'échecs sur les authentifications 3DS. Un ACS semble en panne. Nous reviendrons vers vous avec plus d'informations. Cordialement, =============================================================== Dear customer, We notice a high fail rate on 3DS authentications. An ACS might be down. We will update with more informations. Regards,

Minor Resolved · 7 days ago · lasted about 2 hours

INCIDENT PROCESSING P1 | Incident 3D Secure sur Mastercard / Mastercard 3D Secure outage

- Début / Start : 30.11.2022 - 09h25 CET - Fin / End : Ongoing - Catégorie / Category : Production - Responsabilité / Responsibility : A définir / To be defined - Reference : SRM-3478 Cher client, Notre système de monitoring a détecté un taux anormalement élevé d'échecs sur les transactions 3DS sur le réseau Mastercard. Le problème est en cours d'analyse et nous reviendrons vers vous avec plus d'informations. Cordialement, =============================================================== Dear customer, Our monitoring system has noticed a high fail rate on 3DS transactions on Mastercard network. The problem is under investigation and we will update with more informations. Regards,

Minor Resolved · 8 days ago · lasted about 18 hours

DASHBOARD DELAY | Retard affichage Dashboard Payplug / Payplug Dashboard display delay

- Début / Start : 28.11.2022 10h AM CST - Fin / End : En cours / Pending - Catégorie / Category : Dashboard - Responsabilité / Responsibility : Payplug - Reference : SRM-3467 Bonjour, Nous avons identifié un retard d'affichage de certains opérations sur notre Dashboard depuis 10h ce matin. Aucun impact transactionnel n'est identifié. Le retard est un effet collatéral des mesures préventives opérées pour assurer les reversements des opérations du Black Friday. Il sera rattrapé progressivement. Cordialement, ----------- Hello, We have noticed an operations display delay on our Dashboard since 10AM. No impact on the processing. Delay is a collateral effect of preventive measures done to ensure Black Friday operations settlements. Backlog will be addressed gradually Regards,

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Frequently Asked Questions

Is DALENYS down right now? What is DALENYS current status?
DALENYS seems to be up and running. We've updated the status 1 minute ago.
Was DALENYS down today?
DALENYS is up and running now. In the last 24 hours there was 3 outages.
I'm having issues with DALENYS, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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