Is Tuple Down? Check current status

Check if Tuple is down, official outages, user-reported issues, and outages map.

Current Tuple status

Tuple is working normally

Updated from Tuple official status page a few minutes ago

Tuple not working for you?

Tuple service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Tuple Outage Map

View Tuple Reports Map

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Tuple recent outages and downtime history

IsDown has tracked 10 incidents since started monitoring Tuple status in March 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Tuple outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Jun 12, 2025
08:33 PM CEST
Major
Interimittent TURN errors
TURN connections are currently impacted by Cloudflare's outage: https://www.cloudflarestatus.com/...
about 1 hour
Apr 29, 2024
07:46 PM CEST
Minor
Degraded performance
We are currently investigating degraded performance across the web dashboard and native applicati...
32 minutes
Apr 19, 2024
09:02 PM CEST
Major
App Crash with Latest Release
We're seeing issues with our latest release, deployed today, that's causing a subset of users to ...
about 1 hour
Mar 06, 2024
10:53 PM CET
Minor
Web Backend Request Failures
We are seeing failed requests to our call URLs endpoint for specific teams. Not all users are aff...
about 1 hour
Jan 12, 2024
09:52 PM CET
Major
Tuple Backend Outage
We're experiencing a large number of requests through our presence service that are overwhelming ...
about 1 hour
Sep 25, 2023
05:17 PM CEST
Major
Native client connection issues
We are currently investigating an issue with clients being unable to connect after a planned prod...
38 minutes
Jan 25, 2023
06:01 PM CET
Minor
Presence Signaling Service Issues
We've identified an issue with our signaling server that is preventing the team directory from lo...
about 2 hours
Dec 17, 2022
01:00 AM CET
Minor
Email Provider Outage
Our Email provider is experiencing an outage. Application emails are delayed.
about 14 hours
Feb 24, 2022
05:56 PM CET
Minor
App down
We are currently down due to downtime at Heroku, an underlying provider of ours. You will likely ...
about 1 month
Nov 03, 2021
04:38 PM CET
Minor
Login loop/crash after update
We're aware that users are getting stuck in a login loop/crash after this morning's update. We'r...
5 months
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  • Monitor external dependencies in one status page
  • Track status changes in real-time
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  • Create private or public status pages

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User comments about Tuple status

See what users are saying about Tuple issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Sam - Data does not load on macOS app, website shows Internal Error (500).

Tuple components or services current status

Component Status
Web Dashboard OK
API OK
Twilio REST API OK
Heroku OK
Customer.io Email Sending OK
Stripe API OK
Stripe Checkout.js OK
Stripe JS OK
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Payment processing and communication service that integrates Stripe for transactions and Twilio for messaging, supported by a web dashboard and API on a Heroku platform.

Monitoring Tuple since March 2021

Tracking 8 Tuple services and regions

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1 incident in 2025

How to monitor the status of Tuple and all your dependencies?

IsDown is a status page aggregator that monitors if Tuple and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Tuple, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Tuple?

IsDown monitors Tuple health in almost real-time

Every few minutes we go to the status page of Tuple (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Tuple's 8 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Tuple, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Tuple and other services.

What you get when monitoring Tuple with IsDown

Track Tuple incidents and downtimes by severity

IsDown checks Tuple official status page for major/minor outages or downtimes. A major outage is when Tuple experiences a critical issue that severely affects one or more services/regions. A minor incident is when Tuple experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Tuple outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Tuple

Tuple and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Tuple outages and downtimes

IsDown collects all information from the outages published in Tuple status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Tuple maintenance events

Tuple publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Tuple outages that impact your business

IsDown monitors Tuple and all their 8 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Tuple but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Tuple and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Get notified imediatelly when there's an issue with Tuple or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Tuple and other services.

Start Monitoring for Free

Send outage information from Tuple and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Tuple and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Share Tuple status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Tuple down?'

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Tuple Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Tuple outages, IsDown monitors Tuple's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Tuple status page monitoring with real-time incident details.
Monitor 4,522+ services including Tuple in a single dashboard.
Instant Tuple outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Tuple official status and user-reported issues.
Maintenance feed for Tuple
Granular alerts filtering by Tuple components and regions.
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Frequently Asked Questions

Is Tuple down today?

Tuple isn't down. You can check Tuple status and incident details on the top of the page. IsDown continuously monitors Tuple official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Tuple status?

Tuple is currently operational. You can check Tuple status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Tuple outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Tuple down today or just slow?

Currently there's no report of Tuple being slow. Check on the top of the page if there are any reported problems by other users.

How are Tuple outages detected?

IsDown monitors the Tuple official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Tuple having an outage right now?

Tuple last outage was on June 12, 2025 with the title "Interimittent TURN errors"

How to check if Tuple is down?

Why use IsDown to monitor Tuple instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Tuple and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Tuple?

IsDown and DownDetector help users determine if Tuple is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Tuple's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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