Check if Tuple is down, recent outages, user-reported issues, and outages map.
Tuple is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Tuple status data.
IsDown has tracked 10 incidents since started monitoring Tuple status in March 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Jun 12, 2025
02:33 PM EDT
|
Major | Interimittent TURN errors | about 1 hour |
|
Apr 29, 2024
01:46 PM EDT
|
Minor | Degraded performance | 32 minutes |
|
Apr 19, 2024
03:02 PM EDT
|
Major | App Crash with Latest Release | about 1 hour |
|
Mar 06, 2024
04:53 PM EST
|
Minor | Web Backend Request Failures | about 1 hour |
|
Jan 12, 2024
03:52 PM EST
|
Major | Tuple Backend Outage | about 1 hour |
|
Sep 25, 2023
11:17 AM EDT
|
Major | Native client connection issues | 38 minutes |
|
Jan 25, 2023
12:01 PM EST
|
Minor | Presence Signaling Service Issues | about 2 hours |
|
Dec 16, 2022
07:00 PM EST
|
Minor | Email Provider Outage | about 14 hours |
|
Feb 24, 2022
11:56 AM EST
|
Minor | App down | about 1 month |
|
Nov 03, 2021
11:38 AM EDT
|
Minor | Login loop/crash after update | 5 months |
Data does not load on macOS app, website shows Internal Error (500)
| Component | Status |
|---|---|
| Web Dashboard | OK |
| API | OK |
| Twilio REST API | OK |
| Heroku | OK |
| Customer.io Email Sending | OK |
| Stripe API | OK |
| Stripe Checkout.js | OK |
| Stripe JS | OK |
Payment processing and communication service that integrates Stripe for transactions and Twilio for messaging, supported by a web dashboard and API on a Heroku platform.
Monitoring Tuple since March 2021
Tracking 8 Tuple services and regions
1 incident in 2025
Number of Incidents
0 issues
Last incident
123 days ago
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Tuple isn't down. You can check Tuple status and incident details on the top of the page. IsDown continuously monitors Tuple official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Tuple is currently operational. You can check Tuple status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Tuple being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Tuple official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Tuple last outage was on June 12, 2025 with the title "Interimittent TURN errors"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Tuple and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Tuple is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Tuple's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Tuple with maximum flexibility
IsDown monitors Tuple for major outages. A major outage is when Tuple experiences a critical issue that severely affects one or more services/regions. When Tuple marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Tuple status page for minor outages. A minor outage is when Tuple experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Tuple status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Tuple publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Tuple and all their 8 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Tuple and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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