Outage in Tuple

Tuple Backend Outage

Resolved Major

January 12, 2024 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We're experiencing a large number of requests through our presence service that are overwhelming our web backend.

Components affected

Tuple Web Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 01/12/2024 09:42PM

This incident has been resolved.

MONITORING about 2 years ago - at 01/12/2024 08:56PM

Presence service traffic was scaled to zero to allow the backend to stabilize. Things appear to be operational, but we're actively monitoring the situation to ensure the incident is fully resolved.

INVESTIGATING about 2 years ago - at 01/12/2024 08:52PM

We're experiencing a large number of requests through our presence service that are overwhelming our web backend.

Latest Tuple outages

Interimittent TURN errors - 8 months ago

Degraded performance - almost 2 years ago

App Crash with Latest Release - almost 2 years ago

Web Backend Request Failures - almost 2 years ago

Native client connection issues - over 2 years ago

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