Outage in Tuple

Native client connection issues

Resolved Major
September 25, 2023 - Started about 2 years ago - Lasted 38 minutes
Official incident page

Incident Report

We are currently investigating an issue with clients being unable to connect after a planned production deployment. Ongoing calls appear to be unaffected.
Components affected
Tuple API

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/25/2023 03:46PM

We're fully back online and client connections are succeeding.

INVESTIGATING about 2 years ago - at 09/25/2023 03:17PM

We are currently investigating an issue with clients being unable to connect after a planned production deployment.

Ongoing calls appear to be unaffected.

Latest Tuple outages

Interimittent TURN errors - 5 months ago
Degraded performance - over 1 year ago
App Crash with Latest Release - over 1 year ago
Web Backend Request Failures - over 1 year ago
Tuple Backend Outage - almost 2 years ago

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