Outage in Tuple

Native client connection issues

Resolved Major

September 25, 2023 - Started over 1 year ago - Lasted 38 minutes
Official incident page

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Outage Details

We are currently investigating an issue with clients being unable to connect after a planned production deployment. Ongoing calls appear to be unaffected.

Components affected

Tuple API

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/25/2023 03:46PM

We're fully back online and client connections are succeeding.

INVESTIGATING over 1 year ago - at 09/25/2023 03:17PM

We are currently investigating an issue with clients being unable to connect after a planned production deployment.

Ongoing calls appear to be unaffected.

Latest Tuple outages

Degraded performance - about 1 year ago

App Crash with Latest Release - about 1 year ago

Web Backend Request Failures - about 1 year ago

Tuple Backend Outage - over 1 year ago

Presence Signaling Service Issues - over 2 years ago

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