Outage in Tuple
Web Backend Request Failures
Resolved MinorIncident Report
We are seeing failed requests to our call URLs endpoint for specific teams. Not all users are affected, and we're currently investigating the issue to determine the root cause.
Components affected
Tuple APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 03/06/2024 10:49PM
All client response times are back to normal and we're considering this incident resolved. Please get in touch with support@tuple.app if you experience any issues.
IDENTIFIED
about 2 years ago - at 03/06/2024 10:18PM
We've identified a performance issue with our Call URLs API route that is affecting a small number of teams. We've put a temporary fix in place for those teams that will restore application access with some diminished functionality around Call URLs, and the team is actively working on a permanent fix.
The majority of Tuple users remain unaffected.
INVESTIGATING
about 2 years ago - at 03/06/2024 09:53PM
We are seeing failed requests to our call URLs endpoint for specific teams. Not all users are affected, and we're currently investigating the issue to determine the root cause.
Latest Tuple outages
Interimittent TURN errors - 11 months ago
Degraded performance - about 2 years ago
App Crash with Latest Release - about 2 years ago
Tuple Backend Outage - over 2 years ago
Native client connection issues - over 2 years ago
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