Outage in Tuple

Web Backend Request Failures

Resolved Minor

March 06, 2024 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are seeing failed requests to our call URLs endpoint for specific teams. Not all users are affected, and we're currently investigating the issue to determine the root cause.

Components affected

Tuple API

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 03/06/2024 10:49PM

All client response times are back to normal and we're considering this incident resolved. Please get in touch with support@tuple.app if you experience any issues.

IDENTIFIED almost 2 years ago - at 03/06/2024 10:18PM

We've identified a performance issue with our Call URLs API route that is affecting a small number of teams. We've put a temporary fix in place for those teams that will restore application access with some diminished functionality around Call URLs, and the team is actively working on a permanent fix.

The majority of Tuple users remain unaffected.

INVESTIGATING almost 2 years ago - at 03/06/2024 09:53PM

We are seeing failed requests to our call URLs endpoint for specific teams. Not all users are affected, and we're currently investigating the issue to determine the root cause.

Latest Tuple outages

Interimittent TURN errors - 8 months ago

Degraded performance - almost 2 years ago

App Crash with Latest Release - almost 2 years ago

Tuple Backend Outage - about 2 years ago

Native client connection issues - over 2 years ago

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