Outage in Tuple

App Crash with Latest Release

Resolved Major
April 19, 2024 - Started 11 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We're seeing issues with our latest release, deployed today, that's causing a subset of users to experience app crashes while calling. We're reverting the release to get things back to normal; that should be ready and deployed in the next 15 minutes.
Components affected
Tuple API
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 04/19/2024 07:40PM

Crash reports have ceased. We're considering this incident fully resolved!

MONITORING 11 months ago - at 04/19/2024 07:33PM

We've reverted to the previous release. If you're experiencing issues, please update your app.

We'll resolve this once we're confident no further crashes are occurring.

IDENTIFIED 11 months ago - at 04/19/2024 07:02PM

We're seeing issues with our latest release, deployed today, that's causing a subset of users to experience app crashes while calling.

We're reverting the release to get things back to normal; that should be ready and deployed in the next 15 minutes.

Latest Tuple outages

Degraded performance - 11 months ago
Web Backend Request Failures - about 1 year ago
Tuple Backend Outage - about 1 year ago
Presence Signaling Service Issues - about 2 years ago

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