Outage in Tuple
Presence Signaling Service Issues
Resolved Minor
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Outage Details
Components affected
Tuple APILatest Updates ( sorted recent to last )
Directory status for all users is up-to-date, and the signaling server has continued to process requests successfully.
We've seen some instances of stale presence data persisting in the directory and are monitoring the relevant queue as it is processed.
Tuple contact directories are loading. We're actively monitoring the service while clients reconnect to ensure that the issue is resolved.
We've attempted to roll back our signaling service to a previous release, but are still experiencing issues with our load balancer correctly negotiating connections.
Our team is still actively working to resolve this issue.
We're continuing to work on a fix for this issue.
We've identified an issue with our signaling server that is preventing the team directory from loading.
We're working to resolve the issue now.
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