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Outage in DALENYS

Incident plateforme de paiement / Payment platform incident

Resolved Major
June 07, 2026 - Started 13 days ago - Lasted about 1 hour
Official incident page

Incident Report

FR Nous avons identifié des difficultés sur les paiements en ligne et en magasins. L'incident est en cours d'analyse. EN We have identified issues affecting online and in-store payments. An investigation is in progress.
Components affected
DALENYS API

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 06/07/2026 05:28AM

TSR-XXXX
- Début / Start : 07/06/2026 06:15:00 CEST
- Fin / End : 07/06/2026 06:58:00 CEST
- Catégorie / Category : Production/ Processing
- Responsabilité / Responsibility : Externe
- Priorité / Priority : P1

FR
L'incident est maintenant résolu et le service est rétabli.
Nous continuons à surveiller la reprise du service.

EN
Incident is now resolved and service restored.
Service recovery is still under monitoring.

INVESTIGATING 13 days ago - at 06/07/2026 05:05AM

FR
Nous avons identifié des difficultés sur la plateforme de paiement.
Après analyse, il apparaît que l’incident est externe à notre plateforme.
Nous vous tiendrons informés de l’évolution dès que de nouvelles informations seront disponibles.

EN
We have identified issues on the payment platform.
Following analysis, it appears that the incident is external to our platform.
We will keep you informed of any developments as soon as further information becomes available.

INVESTIGATING 13 days ago - at 06/07/2026 04:43AM

FR
Nous avons identifié des difficultés sur les paiements en ligne et en magasins.
L'incident est en cours d'analyse.

EN
We have identified issues affecting online and in-store payments.
An investigation is in progress.

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