Outage in Datasite

Fix in Place: Datasite is unavailable for all regions. Users cannot login to the platform

Resolved Major
February 07, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Datasite Diligence Datasite Diligence Datasite Outreach Datasite Outreach
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/07/2024 05:00PM

This incident has been resolved.

MONITORING 3 months ago - at 02/07/2024 04:40PM

Some slowness may still be present on the site while the main issue is being addressed. All users should still be able to login and access projects as normal.

MONITORING 3 months ago - at 02/07/2024 04:03PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 02/07/2024 03:53PM

A temporary fix is in place while we fix the root cause. Datasite should be accessible.

INVESTIGATING 3 months ago - at 02/07/2024 03:48PM

The issue is with our login service. Users who were already logged in are able to continue to work. New users are not able to access the platform.

INVESTIGATING 3 months ago - at 02/07/2024 03:32PM

We are currently investigating this issue.

Latest Datasite outages

Datasite AU is unavailable - 18 days ago
Test Incident. Please disregard, everything operating normally - 4 months ago
Datasite is seeing poor performance in the America projects and for all users logging in. Users may need to attempt multiple times to access projects and performance will be slow. - 5 months ago
Datasite US is unavailable. Login may require retries for EU and AU as well. - 8 months ago
Datasite AU is unavailable (US and EU are not affected) - 8 months ago

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