Outage in Datasite

Datasite US is unavailable. Login may require retries for EU and AU as well.

Resolved Major
September 19, 2023 - Started 8 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Teams are actively working on the issue. Status will be updated as more information is available.
Components affected
Datasite Outreach Datasite Diligence Datasite Diligence Datasite Outreach
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/19/2023 03:23PM

This incident has been resolved.

IDENTIFIED 8 months ago - at 09/19/2023 02:31PM

Work is continuing on this issue. US is still currently unavailable. EU and AUS are still up, though logging in may be slow/require multiple attempts.

IDENTIFIED 8 months ago - at 09/19/2023 01:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED 8 months ago - at 09/19/2023 01:51PM

We've identified the likely root cause. Working on implementing a fix now.

INVESTIGATING 8 months ago - at 09/19/2023 01:35PM

Teams are actively working on the issue. Status will be updated as more information is available.

Latest Datasite outages

Datasite AU is unavailable - 18 days ago
Fix in Place: Datasite is unavailable for all regions. Users cannot login to the platform - 3 months ago
Test Incident. Please disregard, everything operating normally - 4 months ago
Datasite is seeing poor performance in the America projects and for all users logging in. Users may need to attempt multiple times to access projects and performance will be slow. - 5 months ago
Datasite AU is unavailable (US and EU are not affected) - 8 months ago

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