Outage in DialogTech
Call Distributor Issues - Degraded Performance - 9/6/2023
Resolved Minor
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Outage Details
Components affected
DialogTech Platform - Call DistributorLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The Engineering team has identified an issue with Call Distributor's ability to accurately reflect the real-time call statistics in the manager and agent panels. Call routing or other services are not impacted.
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