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The incident with AWS has been resolved. DialogTech systems are back to normal processing and number rotation has been re-enabled for all customers.
Please contact DialogTech support with any concerns at support@dialogtech.com or via 877-295-5100x2
AWS has implemented a fix and we are monitoring results.
AWS has identified the issue and a fix is being implemented. We are currently monitoring the results.
AWS is continuing to investigate this issue.
Please contact DialogTech support with any concerns at support@dialogtech.com or via 877-295-5100x2
AWS is continuing to investigate this issue. As a result, we have disabled all number rotation for all customers. Hard-coded numbers on websites will be displayed. All DialogTech numbers are connecting properly at this time.
Please contact DialogTech support with any concerns at support@dialogtech.com or via 877-295-5100x2
AWS has reported an ongoing issue which is actively being worked on by their service team. The impact of these issues may cause delayed reporting in the portal, delays with transcribing calls, and potential interruptions with certain integrations.
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