Outage in DialogTech

AWS Data Processing Delays

Resolved Minor
November 25, 2020 - Started about 5 years ago - Lasted over 1 year
Official incident page

Incident Report

AWS has reported an ongoing issue which is actively being worked on by their service team. The impact of these issues may cause delayed reporting in the portal, delays with transcribing calls, and potential interruptions with certain integrations.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 years ago - at 11/26/2020 04:04PM

The incident with AWS has been resolved. DialogTech systems are back to normal processing and number rotation has been re-enabled for all customers.

Please contact DialogTech support with any concerns at support@dialogtech.com or via 877-295-5100x2

MONITORING about 5 years ago - at 11/26/2020 07:34AM

AWS has implemented a fix and we are monitoring results.

IDENTIFIED about 5 years ago - at 11/26/2020 03:52AM

AWS has identified the issue and a fix is being implemented. We are currently monitoring the results.

INVESTIGATING about 5 years ago - at 11/25/2020 06:24PM

AWS is continuing to investigate this issue.

Please contact DialogTech support with any concerns at support@dialogtech.com or via 877-295-5100x2

INVESTIGATING about 5 years ago - at 11/25/2020 04:11PM

AWS is continuing to investigate this issue. As a result, we have disabled all number rotation for all customers. Hard-coded numbers on websites will be displayed. All DialogTech numbers are connecting properly at this time.

Please contact DialogTech support with any concerns at support@dialogtech.com or via 877-295-5100x2

INVESTIGATING about 5 years ago - at 11/25/2020 03:25PM

AWS has reported an ongoing issue which is actively being worked on by their service team. The impact of these issues may cause delayed reporting in the portal, delays with transcribing calls, and potential interruptions with certain integrations.

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