Outage in Displayr

Displayr web pages slow to load

Resolved Minor
February 03, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Since 8am CST this morning we have received reports with web pages on app.displayr.com being slow to load. We have isolated the issue to the Microsoft Azure CDN that is used to load our website assets. The CDN is operating very slowly for customers in North America and South America. Other regions do not appear to be affected at this time. We are working with Microsoft Azure to resolve this issue. Our current advice is that you should wait (up to 4 minutes) and the web page should eventually load and then it will continue to work after that, as it falls back to a working resource. So for example, if you edit a document, it may take several minutes to load, but after loading, the editing of the document will be unaffected.
Components affected
Displayr app.displayr.com
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/03/2023 07:51PM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 02/03/2023 07:32PM

We are investigating a work-around for the issue via bypassing the Microsoft Azure CDN.

INVESTIGATING about 1 year ago - at 02/03/2023 07:03PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 02/03/2023 07:01PM

Since 8am CST this morning we have received reports with web pages on app.displayr.com being slow to load.

We have isolated the issue to the Microsoft Azure CDN that is used to load our website assets. The CDN is operating very slowly for customers in North America and South America. Other regions do not appear to be affected at this time.

We are working with Microsoft Azure to resolve this issue.

Our current advice is that you should wait (up to 4 minutes) and the web page should eventually load and then it will continue to work after that, as it falls back to a working resource. So for example, if you edit a document, it may take several minutes to load, but after loading, the editing of the document will be unaffected.

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