Outage in Dixa

Facebook Messenger and Instagram outage

Resolved Minor
February 23, 2022 - Started about 2 years ago - Lasted about 1 month
Official incident page

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Outage Details

We are currently experiencing issues with the Dixa Facebook application used for both Facebook Messenger and Instagram. If you are still using the old implementation of Facebook Messenger, you are not affected by this issue. We are in ongoing communication with Meta to resolve the issue as soon as possible and will update this page when we have more information to share or in 3 hours.
Components affected
Dixa Facebook Messenger
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 years ago - at 02/23/2022 03:37PM

The communication with Meta is still ongoing to resolve this issue.
For now, we are advising clients to check Facebook and Instagram directly for new messages / replies and answer directly from there.
All our affected clients have been contacted directly, we will update this page when we have more information or within 12 hours.

IDENTIFIED about 2 years ago - at 02/23/2022 10:58AM

We are currently experiencing issues with the Dixa Facebook application used for both Facebook Messenger and Instagram. If you are still using the old implementation of Facebook Messenger, you are not affected by this issue.
We are in ongoing communication with Meta to resolve the issue as soon as possible and will update this page when we have more information to share or in 3 hours.

IDENTIFIED about 2 years ago - at 02/23/2022 10:57AM

We are currently experiencing issues with the Dixa Facebook application used for both Facebook Messenger and Instagram. If you are still using the old implementation of Facebook Messenger, you are not affected by this issue.
We are in ongoing communication with Meta to resolve the issue as soon as possible and will update this page when we have more information to share or in 3 hours.

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