0 incidents in the last 7 days
1 incidents in the last 30 days
Last check: 2 minutes ago
Last known issue: 9 days ago
Resolved Telephony provider out of service
We have confirmed with one of our telephony providers that they are currently out of service and that none of the phone numbers provided by them are working properly. They are working on solving this ASAP. We will keep you updated on the status
Resolved Outbound emails delayed due to email provider
We are experiencing some difficulties with emails not being sent. We are investigating the matter. Next update at 00:36 CET
Resolved Some users are not able to login to Dixa
We are currently getting reports from users not being able to login. We are investigating the situation, and will update asap, latest 11:45am
Resolved Duplicate events in Webhooks EAP feature
We are experiencing duplicate processing of webhooks. We are investigating the matter. Next update at 13h08.
Resolved Audio issues
Some of our Danish customers are experiencing audio issues. The telephone provider TDC has reported on their status page that they are currently experiencing issues in several locations. We are monitoring closely the issue.
Resolved Audio issues in Denmark
Some of our customers with telephony based in Denmark are experiencing audio issues while on calls. We are investigating the situation.
Resolved Monitoring the issue
Our team have identified an issue with our email carrier that causes some delay of outbound emails being sent. We are working on a fix, that will resolve the issue. We will provide more information soon. Next update at 07:50
Resolved Partially degraded performance of analytics
We have identified some difficulties with our partner for analytics. We've notified them and are awaiting a fix from our analytics partner. Next update in 6 hours, or when there's a solution provided by our partner.
Resolved Degraded performance
We are experiencing some difficulties with our carrier for telephony. We are investigating the matter. Next update at 20:10
Resolved Elevated API Errors
We're experiencing an elevated level of API errors resulting in agents unable to log in to the platform. We are currently looking into the issue.