Dixa Status

Resolved Telephony provider out of service

We have confirmed with one of our telephony providers that they are currently out of service and that none of the phone numbers provided by them are working properly. They are working on solving this ASAP. We will keep you updated on the status

Resolved Outbound emails delayed due to email provider

We are experiencing some difficulties with emails not being sent. We are investigating the matter. Next update at 00:36 CET

Resolved Some users are not able to login to Dixa

We are currently getting reports from users not being able to login. We are investigating the situation, and will update asap, latest 11:45am

Resolved Duplicate events in Webhooks EAP feature

We are experiencing duplicate processing of webhooks. We are investigating the matter. Next update at 13h08.

Resolved Audio issues

Some of our Danish customers are experiencing audio issues. The telephone provider TDC has reported on their status page that they are currently experiencing issues in several locations. We are monitoring closely the issue.

Resolved Audio issues in Denmark

Some of our customers with telephony based in Denmark are experiencing audio issues while on calls. We are investigating the situation.

Resolved Monitoring the issue

Our team have identified an issue with our email carrier that causes some delay of outbound emails being sent. We are working on a fix, that will resolve the issue. We will provide more information soon. Next update at 07:50

Resolved Partially degraded performance of analytics

We have identified some difficulties with our partner for analytics. We've notified them and are awaiting a fix from our analytics partner. Next update in 6 hours, or when there's a solution provided by our partner.

Resolved Degraded performance

We are experiencing some difficulties with our carrier for telephony. We are investigating the matter. Next update at 20:10

Resolved Elevated API Errors

We're experiencing an elevated level of API errors resulting in agents unable to log in to the platform. We are currently looking into the issue.