Outage in Dixa
Degraded performance
Resolved MajorIncident Report
Summary AI Generated
Dixa experienced a major incident with degraded performance affecting the Agent Interface for 3.3 hours, with users reporting platform instability and slowness. The service disruption caused some conversations to be incorrectly routed to the default queue as a side effect. The issue was identified and resolved with a deployed fix, with full platform recovery confirmed and no data loss reported.
We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 03/11/2026 11:31AM
All known issues linked to this incident have been fixed and full recovery of the platform has been confirmed.
We thank you for your patience and cooperation.
A postmortem will be published within 5 business days.
MONITORING
9 days ago - at 03/11/2026 10:54AM
A fix has been deployed and we are observing improvements across system metrics. Our team will continue to actively monitor the situation until full recovery is confirmed.
Next update: 12:30 CET
IDENTIFIED
9 days ago - at 03/11/2026 10:35AM
We continue to actively work on resolving this incident with the highest priority. Our team remains fully engaged and further updates will follow as our investigation progresses.
Next update: 12:00 hs
IDENTIFIED
9 days ago - at 03/11/2026 09:59AM
We have identified some additional disruptions in the service. Our team is actively working on a fix.
Next update: 11:30hs
MONITORING
9 days ago - at 03/11/2026 09:31AM
We continue to observe improvements. We can confirm there was no data loss. Please note that as a side effect, some conversations may have been routed to the default queue. We apologize for any inconvenience caused.
Next update: 11:00 CET
MONITORING
9 days ago - at 03/11/2026 09:14AM
We are continuing to monitor system metrics and are observing a recovering trend.
Next update: 10:30 CET
MONITORING
9 days ago - at 03/11/2026 08:54AM
Our teams has now identified the issue. We are working on a fix, that will resolve the issue. We will provide more information soon.
Next update at 10:10 CET
INVESTIGATING
9 days ago - at 03/11/2026 08:51AM
We have received reports of instability in the platform. We are investigating the issue. Updates will follow
INVESTIGATING
9 days ago - at 03/11/2026 08:34AM
We are receiving reports of slowness in the agent interface. We are investigating the issue.
Next update at 09:50 CET
INVESTIGATING
9 days ago - at 03/11/2026 08:18AM
We have received reports of instability in the platform. We are investigating the issue. Updates will follow
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