Outage in Dixa
Update delays on Conversation view and Real-Time Dashboard
Resolved MinorIncident Report
Summary AI Generated
Dixa experienced data ingestion delays that caused outdated information to display in the Conversation view and Real-Time Dashboard, with users potentially seeing conversations that had already been offered or other stale data. While conversation offers remained fully operational throughout the incident, the Search component was affected by the delayed data updates. The issue was resolved after 12 minutes when data ingestion caught up and all dashboards returned to showing live data.
We're currently aware of an increased delay with data showing in the Conversation view and Real Time dashboard. Conversation offers are fully operational, but you might see conversations on the dashboard that have been offered already and/or outdated information on the Conversations view.
We'll notify here when data ingestion has caught up.
Components affected
Dixa SearchTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 04/23/2026 11:51AM
Data ingestion has fully caught up and the Real-Time Dashboard, Search and Conversations pages are showing live data again.
MONITORING
8 days ago - at 04/23/2026 11:42AM
We're currently aware of an increased delay with data showing in the Conversation view and Real Time dashboard. Conversation offers are fully operational, but you might see conversations on the dashboard that have been offered already and/or outdated information on the Conversations view.
We'll notify here when data ingestion has caught up.
Latest Dixa outages
Partial outage of Agent Interface connections - 23 days ago
Degraded performance: AiCoPilot: Smart replies - about 1 month ago
Degraded performance - about 2 months ago
Degraded performance - about 2 months ago
Degraded performance - about 2 months ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
