Outage in Dixa
Partial outage of Agent Interface connections
Resolved MajorIncident Report
Summary AI Generated
Dixa experienced a partial outage where the Agent Interface failed to load for users, lasting 56 minutes. The issue was caused by a configuration problem with a new entry point for agent connections that had been introduced earlier that day. The problem was resolved by deploying a fix, allowing agents to successfully reconnect to the interface.
We've received reports of Dixa not loading. We're investigating and will come back to you with an update as soon as we know more.
Next update at 16:45 UTC (18:45 CEST)
Components affected
Dixa Agent InterfaceTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/08/2026 05:24PM
This incident has now been resolved.
Our sincere apologies for the disruption.
We identified the cause of the issue being a configuration issue on a new entry point for agent connections towards agent interface that was introduced earlier today.
More information will be shared in the post mortem, which will be posted here within 5 business days.
If you have questions about today's outage, feel free to reach out to friends@dixa.com. We'll be happy to help.
MONITORING
3 days ago - at 04/08/2026 05:12PM
We are happy to inform, that our teams have deployed a fix for the issue.
We are seeing agents successfully reconnect to agent interface. We will continue to monitor the results.
Next update at 17:30 UTC (19:30 CEST)
IDENTIFIED
3 days ago - at 04/08/2026 05:00PM
We've identified the cause of the issue, and are actively working towards a solution.
While we do so, we also confirmed that this only impacts connections towards the agent interface. Other parts of Dixa are not impacted by this partial outage.
We'll report back at 17:15 UTC (19:15 CEST), or earlier as soon as we have more information to share.
INVESTIGATING
3 days ago - at 04/08/2026 04:50PM
We're still trying to find the cause. We'll update you again in 15 minutes, or sooner if we have identified the problem.
INVESTIGATING
3 days ago - at 04/08/2026 04:37PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 04/08/2026 04:32PM
We've received reports of Dixa not loading. We're investigating and will come back to you with an update as soon as we know more.
Next update at 16:45 UTC (18:45 CEST)
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