Outage in Dixa
Advanced Insights unavailable
Resolved MajorIncident Report
Summary AI Generated
Dixa's Advanced Insights feature was unavailable for approximately 6 hours on June 29, 2026, leaving users unable to access the analytics tool. A fix was identified and deployed, though data from a 3-hour window during the outage required gradual recovery. Full resolution, including complete data redeployment, was confirmed by 17:11 local time.
We are currently investigating an issue affecting access to Advanced Insights in Dixa. Some users may be unable to access this feature at this time.
Our team is actively looking into the root cause and will provide an update as soon as more information is available.
We apologize for the inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 06/29/2026 03:11PM
All data is now re-deployed and we're completely up to date for everyone.
MONITORING
22 days ago - at 06/29/2026 12:30PM
We're still gradually re-deploying data so data may still be stale from this morning for some customers.
We'll update this page when everything is up to date.
MONITORING
22 days ago - at 06/29/2026 09:30AM
We have identified the issue affecting access to Advanced Insights and have implemented a fix. We are currently monitoring the situation to confirm full resolution.
Please note that data from the past 3 hours may still be missing. We are working to recover this and will provide a further update once the issue is fully resolved.
We apologize for the inconvenience.
INVESTIGATING
22 days ago - at 06/29/2026 09:08AM
We are continuing to investigate this issue.
INVESTIGATING
22 days ago - at 06/29/2026 09:04AM
We are currently investigating an issue affecting access to Advanced Insights in Dixa. Some users may be unable to access this feature at this time.
Our team is actively looking into the root cause and will provide an update as soon as more information is available.
We apologize for the inconvenience.
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