Outage in Dixa

Degraded performance: AiCoPilot: Smart replies

Resolved Minor

March 18, 2026 - Started 1 day ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Dixa's AiCoPilot "Smart Replies" feature experienced degraded performance for 4.8 hours on March 18, 2026. The engineering team investigated the root cause throughout the incident duration. All issues were resolved by 8:52 PM UTC, with a post-mortem to follow within 5 business days.

We are experiencing some difficulties with the AiCoPilot feature "Smart Replies". We are investigating the matter. Next update at 3:30 PM UTC

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 03/18/2026 07:52PM

All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.

INVESTIGATING 1 day ago - at 03/18/2026 05:17PM

Our engineering team is actively investigating the root cause.
This might take some time to fully resolve and we will continue to provide updates here on daily basis.
We apologize for any inconvenience caused and thank you for your patience.

INVESTIGATING 1 day ago - at 03/18/2026 03:48PM

We are further investigating the matter.
Thank you for your patience.

INVESTIGATING 1 day ago - at 03/18/2026 03:02PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 03/18/2026 03:02PM

We are experiencing some difficulties with the AiCoPilot feature "Smart Replies". We are investigating the matter.

Next update at 3:30 PM UTC

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