Outage in Dixa
Degraded performance
Resolved MinorIncident Report
Summary AI Generated
Dixa experienced platform instability for 2.3 hours that caused slowness and responsiveness problems in the Agent Interface, along with inbound email processing issues that resulted in blank, queue-less emails appearing alongside correctly processed ones. The incident was resolved after engineers identified the root cause and implemented a fix, with users advised to close or merge the improperly processed email conversations.
We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Components affected
Dixa Agent InterfaceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/02/2026 08:21PM
The incident has been resolved.
During the incident, inbound emails may have had trouble processing. You may therefore experience some blank, queue-less emails that didn't properly go through a flow, followed by an inbound email that did go through your email flow and does have the correct message.
You can safely close these conversations or merge them into the correctly processed inbound email.
We sincerely apologize for the inconvenience and encourage you to contact friends@dixa.com if you have further questions.
A Post Mortem will be posted within 5 business days.
MONITORING
about 2 months ago - at 03/02/2026 08:09PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 months ago - at 03/02/2026 07:18PM
We've identified the cause of the issues and are taking measures to resolve the problems you're experiencing as soon as possible.
Our sincere apologies for the inconvenience caused.
INVESTIGATING
about 2 months ago - at 03/02/2026 07:06PM
We've taken a few measures trying to improve stability while we investigate the cause of the issues. You may notice slight improvement, but we haven't pinned down the root cause yet.
INVESTIGATING
about 2 months ago - at 03/02/2026 06:45PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 03/02/2026 06:25PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 03/02/2026 06:16PM
We've received reports of slowness and problems with responsiveness across Dixa's agent interface. We're investigating.
INVESTIGATING
about 2 months ago - at 03/02/2026 06:08PM
We have received reports of instability in the platform. We are investigating the issue. Updates will follow
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