Outage in Dixa
Degraded performance
Resolved MajorIncident Report
Summary AI Generated
Dixa experienced a major service incident affecting the Help Center (Dixa Knowledge) that lasted 4.5 hours. The issue caused degraded performance, with some images and custom CSS styling not displaying correctly during the recovery period. The problem was identified, fixed through a deployed solution, and fully resolved after monitoring confirmed the service had recovered completely.
We are currently investigating an issue affecting the Help Center (Dixa Knowledge).
We will provide a further update by 14:00 CET.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 03/10/2026 05:03PM
We can confirm that the issue has been resolved.
A postmortem report will be published within 5 business days.
MONITORING
10 days ago - at 03/10/2026 01:48PM
We are continuing to monitor the situation. While the Help Center (Dixa Knowledge) has largely recovered, some custom CSS styling issues remain. We will provide a further update shortly
MONITORING
10 days ago - at 03/10/2026 01:13PM
A fix has been deployed and we are seeing significant improvements to the Help Center (Dixa Knowledge).
Some images and custom styling may still not display correctly yet. Our team is actively working to resolve this.
Next update: 14:30 CET.
IDENTIFIED
10 days ago - at 03/10/2026 12:57PM
Our teams has now identified the issue. We are working on a fix, that will resolve the issue.
We will provide more information soon.
Next update at 14:10 CET
INVESTIGATING
10 days ago - at 03/10/2026 12:38PM
We are currently investigating an issue affecting the Help Center (Dixa Knowledge).
We will provide a further update by 14:00 CET.
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