Outage in DocuSign

Some customers may experience latency when previewing and generating new uploads or documents

Resolved Major
June 27, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/27/2023 07:04PM

This incident has been resolved.

MONITORING over 2 years ago - at 06/27/2023 06:36PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 06/27/2023 06:10PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 06/27/2023 05:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 06/27/2023 05:39PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 06/27/2023 05:20PM

Customers may see further improvements in latency. We are continuing to investigate this issue.

IDENTIFIED over 2 years ago - at 06/27/2023 05:10PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 06/27/2023 05:08PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 06/27/2023 04:47PM

Customers may start seeing improvements in latency.

INVESTIGATING over 2 years ago - at 06/27/2023 04:45PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/27/2023 04:29PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/27/2023 04:13PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/27/2023 04:03PM

We are currently investigating this issue.

Latest DocuSign outages

Some customers may experience login failures (DIRCA-3272) - about 2 hours ago
Rooms, Workspaces, and all Docusign add-ins available on Microsoft AppSource are currently unavailable due to an Azure outage (DIRCA-3689) - 5 days ago
NA21 CLM: Some customers may experience high latency and/or failures related to core features which include browsing folders, previewing documents, uploading or downloading documents, generating documents or executing workflows - 11 days ago
Some users may not be able to log in eSign Demo (DIRCA-3651) - 12 days ago
Some eSign Demo customers may experience high latency related to core features which includes sending and signing documents (DIRCA-3634) - 14 days ago

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