Outage in DocuSign

We're investigating an issue with SalesForce. Some customers might see issues integrating with SalesForce Gen. (IM-38926)

Resolved Minor
September 20, 2023 - Started 8 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign EU21 DocuSign NA21 DocuSign Salesforce
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/20/2023 07:57PM

This incident has been resolved

MONITORING 8 months ago - at 09/20/2023 04:19PM

Salesforce has resolved the issue and we are now monitoring success.
Salesforce Outage: https://status.salesforce.com/generalmessages/1212

INVESTIGATING 8 months ago - at 09/20/2023 03:17PM

We are currently investigating this issue.

Latest DocuSign outages

Some customers may be unable to complete identity verification (IDV) for QES when signing a document (IM-39866). - 1 day ago
Some users might experience email delivery delays - 3 days ago
Customers may experience errors while using the SOAP API (39855) - 3 days ago
Customers may be intermittently unable to create webforms or view existing ones and intermittently unable to retrieve data in navigator. (IM-39852) - 3 days ago
Some customers performing Identity Verification (IDV) for EU Qualified Signatures (QES) will experience delay (IM-39853) - 3 days ago

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