Outage in DonorPerfect
Intermittent Errors when Submitting Payment on Classic Forms
Resolved MinorIncident Report
We have had reports of some donors experiencing an error "Failed to Complete Step 3 due to internal error" when submitting payment using the Classic Online Forms (Weblink). We are working hard to resolve this and apologize for any inconvenience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 3 years ago - at 11/15/2022 02:53PM
This incident has been resolved.
MONITORING
over 3 years ago - at 11/14/2022 10:08PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
over 3 years ago - at 11/14/2022 09:31PM
We are once again getting reports of some donors experiencing the error "Failed to Complete Step 3 due to internal error" when submitting payment using the Classic Online Forms (Weblink). We are continuing to investigate this. This is a top priority and apologize for any inconvenience.
MONITORING
over 3 years ago - at 11/14/2022 06:33PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
over 3 years ago - at 11/14/2022 05:59PM
We have had reports of some donors experiencing an error "Failed to Complete Step 3 due to internal error" when submitting payment using the Classic Online Forms (Weblink). We are working hard to resolve this and apologize for any inconvenience.
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