Outage in DonorPerfect

Intermittent issues processing payments on New and Classic online forms

Resolved Minor
December 15, 2022 - Started almost 3 years ago - Lasted about 20 hours
Official incident page

Incident Report

We are seeing intermittent processing issues when donors attempt to submit a donation on both new and classic online forms. We are working with our processing vendor to rectify the issue as soon as possible. We will keep you updated here. Thank you for your patience.
Components affected
DonorPerfect Online Forms DonorPerfect DonorPerfect SafeSave Payments Gateway

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/16/2022 01:55PM

This incident has been resolved.

MONITORING almost 3 years ago - at 12/15/2022 10:41PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 3 years ago - at 12/15/2022 07:13PM

We are continuing to see intermittent processing issues when donors attempt to submit a donation on both new and classic online forms. We are also seeing errors when attempting to run monthly giving or instacharge. We are working very closely with our processing vendor to rectify the issue as soon as possible. We will keep you updated here. Thank you for your patience.

INVESTIGATING almost 3 years ago - at 12/15/2022 06:09PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 12/15/2022 06:08PM

We are seeing intermittent processing issues when donors attempt to submit a donation on both new and classic online forms. We are working with our processing vendor to rectify the issue as soon as possible. We will keep you updated here. Thank you for your patience.

Latest DonorPerfect outages

Errors loading Images across DP, RSA & Forms - 5 days ago
Errors Running and Saving Easy Reports - 5 days ago
Third-Party Service Issues Affecting Email, Chat, and Automatic Monthly Giving - 14 days ago
Processing Errors Drag-N-Drop Forms & Instacharge - about 1 month ago
Classic Online Forms Errors - about 2 months ago

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