Outage in DonorPerfect

DonorPerfect - Instant Merge Unavailable

Resolved Minor
January 10, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our team is investigating an issue where attempts to Instant Merge from Mail Merge, Export to File, and Receipts doesn't complete but opens a log in screen. While we are working on resolving this issue, if you navigate to Settings > Mail Merge Templates and download any template, then all subsequent instant merges will work correctly. This is a top priority and we are working on resolving it as soon as possible. We thank you for your patience as we work on this!
Components affected
DonorPerfect

Need to monitor DonorPerfect outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/10/2023 05:14PM

This incident has been resolved.

IDENTIFIED almost 3 years ago - at 01/10/2023 03:25PM

We have identified the cause of this issue. While we are working on resolving this issue, if you navigate to Settings > Mail Merge Templates and download any template, then all subsequent instant merges will work correctly.

This is a top priority and we are working on resolving it as soon as possible. We thank you for your patience as we work on this!

INVESTIGATING almost 3 years ago - at 01/10/2023 02:24PM

Our team is investigating an issue where attempts to Instant Merge from Mail Merge, Export to File, and Receipts doesn't complete but opens a log in screen. While we are working on resolving this issue, if you navigate to Settings > Mail Merge Templates and download any template, then all subsequent instant merges will work correctly.

This is a top priority and we are working on resolving it as soon as possible. We thank you for your patience as we work on this!

Latest DonorPerfect outages

Third-Party Service Issues Affecting Email, Chat, and Automatic Monthly Giving - 6 days ago
Processing Errors Drag-N-Drop Forms & Instacharge - about 1 month ago
Classic Online Forms Errors - about 2 months ago
Errors logging into DonorPerfect - about 2 months ago
Classic online forms processing errors - 2 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook