Outage in DonorPerfect

DonorPerfect - Instant Merge Unavailable

Resolved Minor
January 10, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Our team is investigating an issue where attempts to Instant Merge from Mail Merge, Export to File, and Receipts doesn't complete but opens a log in screen. While we are working on resolving this issue, if you navigate to Settings > Mail Merge Templates and download any template, then all subsequent instant merges will work correctly. This is a top priority and we are working on resolving it as soon as possible. We thank you for your patience as we work on this!
Components affected
DonorPerfect
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/10/2023 05:14PM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 01/10/2023 03:25PM

We have identified the cause of this issue. While we are working on resolving this issue, if you navigate to Settings > Mail Merge Templates and download any template, then all subsequent instant merges will work correctly.

This is a top priority and we are working on resolving it as soon as possible. We thank you for your patience as we work on this!

INVESTIGATING over 2 years ago - at 01/10/2023 02:24PM

Our team is investigating an issue where attempts to Instant Merge from Mail Merge, Export to File, and Receipts doesn't complete but opens a log in screen. While we are working on resolving this issue, if you navigate to Settings > Mail Merge Templates and download any template, then all subsequent instant merges will work correctly.

This is a top priority and we are working on resolving it as soon as possible. We thank you for your patience as we work on this!

Latest DonorPerfect outages

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Errors Logging into DonorPerfect - 21 days ago
In Product Chat Support issue - about 1 month ago
Intermittent Errors - about 1 month ago

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