Outage in DonorPerfect
DonorPerfect - Instant Merge Unavailable
Resolved Minor
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Outage Details
Components affected
DonorPerfectLatest Updates ( sorted recent to last )
This incident has been resolved.
We have identified the cause of this issue. While we are working on resolving this issue, if you navigate to Settings > Mail Merge Templates and download any template, then all subsequent instant merges will work correctly.
This is a top priority and we are working on resolving it as soon as possible. We thank you for your patience as we work on this!
Our team is investigating an issue where attempts to Instant Merge from Mail Merge, Export to File, and Receipts doesn't complete but opens a log in screen. While we are working on resolving this issue, if you navigate to Settings > Mail Merge Templates and download any template, then all subsequent instant merges will work correctly.
This is a top priority and we are working on resolving it as soon as possible. We thank you for your patience as we work on this!
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