Outage in DonorPerfect

DonorPerfect - Instant Merge Unavailable

Resolved Minor

January 10, 2023 - Started about 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our team is investigating an issue where attempts to Instant Merge from Mail Merge, Export to File, and Receipts doesn't complete but opens a log in screen. While we are working on resolving this issue, if you navigate to Settings > Mail Merge Templates and download any template, then all subsequent instant merges will work correctly. This is a top priority and we are working on resolving it as soon as possible. We thank you for your patience as we work on this!

Components affected

DonorPerfect

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 01/10/2023 05:14PM

This incident has been resolved.

IDENTIFIED about 3 years ago - at 01/10/2023 03:25PM

We have identified the cause of this issue. While we are working on resolving this issue, if you navigate to Settings > Mail Merge Templates and download any template, then all subsequent instant merges will work correctly.

This is a top priority and we are working on resolving it as soon as possible. We thank you for your patience as we work on this!

INVESTIGATING about 3 years ago - at 01/10/2023 02:24PM

Our team is investigating an issue where attempts to Instant Merge from Mail Merge, Export to File, and Receipts doesn't complete but opens a log in screen. While we are working on resolving this issue, if you navigate to Settings > Mail Merge Templates and download any template, then all subsequent instant merges will work correctly.

This is a top priority and we are working on resolving it as soon as possible. We thank you for your patience as we work on this!

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