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Outage in DonorPerfect

Intermittent Issue Accessing Pledge Tab and Posting Batches

Resolved Minor
February 03, 2023 - Started about 3 years ago - Lasted about 24 hours
Official incident page

Incident Report

Our team is investigating an issue where attempts to load the pledge tab or post a batch is causing errors. We are actively investigating and working hard to resolve this issue. We thank you for your patience as we work on this!
Components affected
DonorPerfect

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 02/04/2023 01:25PM

This incident has been resolved. Thank you for being a DonorPerfect customer!

MONITORING about 3 years ago - at 02/04/2023 07:14AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 02/04/2023 01:35AM

The issue has been identified and our team is working hard to resolve this. We thank you for your patience while we work on this!

INVESTIGATING about 3 years ago - at 02/03/2023 01:32PM

Our team is investigating an issue where attempts to load the pledge tab or post a batch is causing errors. We are actively investigating and working hard to resolve this issue. We thank you for your patience as we work on this!

Latest DonorPerfect outages

Slowness Running Easy Reports - about 2 months ago
Intermittent Connection Errors When Submitting Payments - about 2 months ago
Email Deliverability Issues, including MFA and Password Resets - about 2 months ago
DonorPerfect Login Errors - 2 months ago
Intermittent Errors Loading Drag-N-Drop Forms - 4 months ago

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