Outage in DonorPerfect

New DP Forms unable to process payments

Resolved Major
April 23, 2024 - Started 10 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an issue that is preventing payments from processing on New DP Forms. Donors may get stuck on a loading icon when clicking into the Credit card section. Classic forms are unaffected and are processing payments without issue, we apologize for any inconvenience and will keep you updated here.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/23/2024 09:15PM

This incident has been resolved. Thank you for being a DonorPerfect user!

MONITORING 10 days ago - at 04/23/2024 08:22PM

A fix has been implemented and we are monitoring the results. Thank you for your understanding as we worked to correct this issue.

INVESTIGATING 10 days ago - at 04/23/2024 04:32PM

We are currently investigating an issue that is preventing payments from processing on New DP Forms. Donors may get stuck on a loading icon when clicking into the Credit card section. Classic forms are unaffected and are processing payments without issue, we apologize for any inconvenience and will keep you updated here.

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