Outage in DrChrono

DrChrono Data Not Loading

Resolved Minor
April 23, 2024 - Started 13 days ago - Lasted 1 day
Official incident page

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Outage Details

DrChrono is experiencing a disruption in service. Users may be experiencing data not loading in multiple parts of the platform. We recommend using a different browser (Firefox, Safari, or Edge) as this issue is mainly affecting Google Chrome. We are investigating the issue and will post updates every 60 minutes.
Components affected
DrChrono drchrono.com
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 04/24/2024 05:30PM

The incident causing a page to partially render and or look blank has been resolved by our teams. We are sorry for any issues this may have caused.

INVESTIGATING 12 days ago - at 04/24/2024 02:28PM

A subset of users are experiencing issues in the webapp, which we believe are related to the browser version, that may cause a page to partially render and or look blank. If you are experiencing this situation please submit a support ticket below and a member of support will be in contact.

The system is otherwise operating normally. If you experience this issue with Google Chrome, as a temporary workaround please access the DrChrono webapp using another browser including Firefox, Safari, and Microsoft Edge.

We are investigating the issue and will post updates every 2 hours.

INVESTIGATING 12 days ago - at 04/24/2024 11:39AM

DrChrono is experiencing a disruption in service. Users may be experiencing data not loading in multiple parts of the platform. We recommend using a different browser (Firefox, Safari, or Edge) as this issue is mainly affecting Google Chrome. We are investigating the issue and will post updates every 2 hours.

INVESTIGATING 13 days ago - at 04/23/2024 09:11PM

DrChrono is experiencing a disruption in service. Users may be experiencing data not loading in multiple parts of the platform. We recommend using a different browser (Firefox, Safari, or Edge) as this issue is mainly affecting Google Chrome. We are investigating the issue and will post updates every 60 minutes.

INVESTIGATING 13 days ago - at 04/23/2024 06:58PM

DrChrono is experiencing a disruption in service. Users may be experiencing data not loading in multiple parts of the platform. We recommend using a different browser (Firefox, Safari, or Edge) as this issue is mainly affecting Google Chrome. We are investigating the issue and will post updates every 60 minutes.

INVESTIGATING 13 days ago - at 04/23/2024 04:38PM

Our team continues to investigate the service interruption with data not loading and we will continue to provide updates every 60 minutes. Thank you for your patience.

INVESTIGATING 13 days ago - at 04/23/2024 02:59PM

DrChrono is experiencing a disruption in service. Users may be experiencing data not loading in multiple parts of the platform. We recommend using a different browser (Firefox, Safari, or Edge) as this issue is mainly affecting Google Chrome. We are investigating the issue and will post updates every 60 minutes.

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