Outage in Duo Security

"40102: Invalid integration key in request credentials" errors with Juniper UAC applications

Resolved Minor
June 18, 2018 - Started over 7 years ago - Lasted almost 4 years
Official incident page

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Outage Details

Duo's engineering team is currently investigating some increased reports of the error "40102: Invalid integration key in request credentials" errors with applications of the type "Juniper UAC". To work around this issue: 1. Create an application with the type "Juniper SSLVPN" in the Duo Admin Panel 2. Copy and paste the ikey and skey values from the Duo Admin Panel into your authproxy.cfg in place of your Juniper UAC application's existing ikey and skey 3. Restart the authentication proxy service We'll send out another update once a permanent fix for this issue has been fully tested and released.
Latest Updates ( sorted recent to last )
RESOLVED over 7 years ago - at 06/20/2018 12:41AM

Juniper UAC integrations now work correctly as described in https://duo.com/docs/juniper-uac. The work-around is no longer required, but will continue to work in addition to the instructions in our documentation.

IDENTIFIED over 7 years ago - at 06/19/2018 02:08AM

The underlying issue has been identified and a fix is being developed and tested. All other authentications and application types remain unaffected.

INVESTIGATING over 7 years ago - at 06/19/2018 01:28AM

Duo's engineering team is currently investigating some increased reports of the error "40102: Invalid integration key in request credentials" errors with applications of the type "Juniper UAC".

To work around this issue:
1. Create an application with the type "Juniper SSLVPN" in the Duo Admin Panel
2. Copy and paste the ikey and skey values from the Duo Admin Panel into your authproxy.cfg in place of your Juniper UAC application's existing ikey and skey
3. Restart the authentication proxy service

We'll send out another update once a permanent fix for this issue has been fully tested and released.

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