Outage in Cisco Duo

Trial Account Sign Up Issues

Resolved Minor
March 14, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue preventing customers from signing up for Duo trial accounts. Current attempts to create a trial account result in an error that states "We're sorry, but there was an error creating your account. Please contact support@duo.com" Please check back here or subscribe to our status page for any updates.
Components affected
Cisco Duo SSO Cisco Duo Cloud PKI Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo Admin Panel Cisco Duo Phone Support Cisco Duo Push Delivery Cisco Duo Core Authentication Service Cisco Duo Phone Call Delivery Cisco Duo Push Delivery Cisco Duo SMS Message Delivery Cisco Duo SSO Cisco Duo Core Authentication Service Cisco Duo Cloud PKI Cisco Duo SSO Cisco Duo SSO Cisco Duo Admin Panel Cisco Duo Core Authentication Service Cisco Duo Push Delivery Cisco Duo SSO Cisco Duo Push Delivery Cisco Duo Phone Call Delivery Cisco Duo Admin Panel Cisco Duo Core Authentication Service Cisco Duo Admin Panel Cisco Duo Push Delivery Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo SSO Cisco Duo Phone Call Delivery Cisco Duo Admin Panel Cisco Duo Cloud PKI Cisco Duo Admin Panel Cisco Duo SMS Message Delivery Cisco Duo Cloud PKI Cisco Duo 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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/14/2024 06:37PM

We have resolved the issue that was preventing customers from being able to sign up for a Duo Trial. All new trials can now be created successfully.

MONITORING about 2 months ago - at 03/14/2024 05:59PM

We have identified the issue that was preventing customers from being able to sign up for a Duo Trial.
All new trials are able to be created successfully. We will continue to monitor this issue to ensure its full resolution.

INVESTIGATING about 2 months ago - at 03/14/2024 05:35PM

We are currently investigating an issue preventing customers from signing up for Duo trial accounts.
Current attempts to create a trial account result in an error that states "We're sorry, but there was an error creating your account. Please contact support@duo.com"

Please check back here or subscribe to our status page for any updates.

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