Duo Status

Resolved All Deployments: Phone Call Delivery Issues to Chinese Numbers.

We have received reports from multiple customers about issues authenticating using phone callback to Chinese numbers with Duo. We are currently investigating and will post an update once we have gathered more information. Please check back here or subscribe to updates for any changes.

Resolved All Deployments: Azure Conditional Access Authentication failures

We’ve identified a core service issue with a 3rd party and are tracking updates of the issue here: https://status2.azure.com/. Duo products that are configured to leverage Azure Active Directory as the authentication source (Duo Azure Conditional Access, Duo Access Gateway, Duo SSO, Duo Admin SSO logins, and Azure Directory Sync) are currently impacted. We will continue to update as we receive more information.

Resolved Azure Conditional Access Authentication failures

We are currently investigating an issue causing authentication failures to Azure Conditional Access integrations, and are working to determine the source of the issue as soon as possible. Integrations which do not leverage Azure Conditional Access are unaffected and operating normally. Please check back here or subscribe to updates for any changes.

Resolved Phone Support Handling Issue

Duo Support is currently investigating an issue disrupting call connectivity between customers and our Support Engineers. We are working with the appropriate teams to address the core issue. If you need to contact Duo Support, we recommend contacting us via chat for more critical needs or email for less urgent matters.

Resolved Phone Support Handling Issue

Duo Support is currently investigating an issue disrupting call connectivity between customers and our Support Engineers. We are working with the appropriate teams to address the core issue. If you need to contact Duo Support, we recommend contacting us via chat for more critical needs or email for less urgent matters.

Resolved All Deployments: Phone Call Delivery

We are currently investigating an issue causing phone delivery issues on all of our deployments and are working to correct the issue as soon as possible. Please, where possible, use alternative authentication methods, like push or SMS. Please check back here or subscribe to updates for any changes.

Resolved All Deployments: Intermittent Phone and SMS Delivery Delays

We are currently investigating an issue causing phone and SMS delivery issues on all of our deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

Resolved All Deployments: Billing Page issues for Credit Card Transactions

We are currently investigating reports of customers not being able to make payments via the 'Billing' tab in the Duo Admin panel. Further updates will be posted as they are made available.

Resolved Phone Support Handling Issue

We have been made aware of a service disruption impacting Duo's phone system. Our provider's engineers are working on addressing the issue as soon as possible. In the meantime, we suggest contacting us via email or chat. Please check back here or subscribe to updates for any changes.

Resolved All Deployments: Some users seeing "Invalid txid" error in Duo Prompt during authentication

We are currently investigating an issue where some users are being presented with "Invalid txid" error messages in the Duo Prompt during authentication. Duo's Core Authentication service isn't down, but users may need to work around this error by canceling an automatic push and re-triggering a new push authentication manually.