What is Sumsub current status?

Sumsub seems to be having problems. You can check Sumsub status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

How to monitor or check Sumsub status?

You can use IsDown service or go to Sumsub official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when Sumsub is having issues or undergoing maintenance?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when Sumsub has issues. Sumsub official status page might also offer notification options such as email, SMS, or Slack.

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Is Sumsub Down? Check current status

Q: Is Sumsub down today?

Sumsub had 1 known outages in the last 24 hours. IsDown continuously monitors the Sumsub status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Sumsub outages, issues and problems' at the top of the page.

Check if Sumsub is down, official outages, user-reported issues, and outages map.

Current Sumsub status

Sumsub is having a minor outage

Updated from Sumsub official status page 2 minutes 45 seconds ago

Partial service disruption due to AWS outage

started about 2 hours ago

Amazon Web Services (AWS) is currently experiencing a widespread service disruption affecting multiple systems across the US-EAST-1 (N. Virginia) region. Several of our external providers rely on A...

Check details & latest updates

Sumsub service health. Issues reported in the last 24 hours

Working Normally

Possible Incident

Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Sumsub status data.

View Sumsub Outage Reports Map

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Sumsub recent outages and downtime history

IsDown has tracked 18 incidents since started monitoring Sumsub status in July 2022. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date	Incident	Duration
Sep 10, 2025 09:08 PM +07	Minor AML verifications disruption Our external service provider for AML verifications is currently experiencing technical issues. ...	40 minutes
Aug 04, 2025 05:57 PM +07	Minor Possible API timeouts We are aware of ongoing API timeouts and general platform instability, as reported by several use...	about 2 hours
Aug 01, 2025 10:25 PM +07	Minor Temporary platform instability We are currently experiencing a Distributed Denial of Service (DDoS) attack which is impacting th...	about 2 hours
Jul 01, 2025 03:31 PM +07	Major WebSDK stuck on loading screen We are currently receiving numerous reports of issues concerning the WebSDK. Specifically, in som...	about 1 hour
Feb 24, 2025 05:32 PM +07	Minor Temporary SMS delivery issues We are currently experiencing temporary SMS delivery issues affecting some users. Our team is act...	about 7 hours
Jan 20, 2025 12:25 AM +07	Minor Temporary verification disruptions One of our internal services, responsible for verifications, has experienced a failure. As a resu...	about 3 hours
May 13, 2024 10:18 PM +07	Minor Possible Request Timeouts Notice We're currently investigating possible timeouts of requests to our services. Our team is activel...	about 1 hour
Apr 19, 2024 01:40 AM +07	Minor Potential Performance Impact Notice Due to Data Center Technical Difficulties One of our Data Centers is currently experiencing technical difficulties. The services remain op...	about 2 hours
May 31, 2023 02:22 PM +07	Minor Elevated API requests errors Starting from 5:15 UTC, some clients, primarily from Southeast Asia, may experience issues with t...	about 3 hours

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Sumsub reported issues and comments

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Sumsub components or services current status

Component	Status
API	OK
WebSDK	MINOR
MobileSDK	MINOR

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Monitoring Sumsub since July 2022

Tracking 3 Sumsub services and regions

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7 incidents in 2025

Frequently Asked Questions

Is Sumsub down today?

Sumsub is down. You can check Sumsub status and incident details on the top of the page. IsDown continuously monitors Sumsub official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current Sumsub status?

Sumsub seems to be having problems. You can check Sumsub status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Sumsub outage now?

Yes, there is an ongoing outage. You can check the details on the top of the page.

Is Sumsub down today or just slow?

Yes, Sumsub might be slow has there's an ongoing outage. You can check the details on the top of the page.

How are Sumsub outages detected?

IsDown monitors the Sumsub official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Sumsub having an outage right now?

Sumsub last outage was on October 20, 2025 with the title "Partial service disruption due to AWS outage"

How to check if Sumsub is down?

Subscribe (if possible) to updates on the official status page.
Create an account in IsDown. Start monitoring Sumsub and get alerts in real-time when Sumsub has outages.

Why use IsDown to monitor Sumsub instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Sumsub and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Sumsub?

IsDown and DownDetector help users determine if Sumsub is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Sumsub's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.