Is Sumsub Down? Check current status

Check if Sumsub is down, official outages, user-reported issues, and outages map.

Current Sumsub status

Sumsub is working normally

Updated from Sumsub official status page

Sumsub not working for you?

Sumsub service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Sumsub Outage Map

View Sumsub Reports Map

Be the first to know when Sumsub goes down

  • Monitor external dependencies in one place
  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

Start Free Trial

Sumsub recent outages and downtime history

IsDown has tracked 18 incidents since started monitoring Sumsub status in July 2022. We collect data from 4600+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Sumsub outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 20, 2025
06:31 AM EDT
Minor
Partial service disruption due to AWS outage
Amazon Web Services (AWS) is currently experiencing a widespread service disruption affecting mul...
about 4 hours
Sep 10, 2025
10:08 AM EDT
Minor
AML verifications disruption
Our external service provider for AML verifications is currently experiencing technical issues. ...
40 minutes
Aug 04, 2025
06:57 AM EDT
Minor
Possible API timeouts
We are aware of ongoing API timeouts and general platform instability, as reported by several use...
about 2 hours
Aug 01, 2025
11:25 AM EDT
Minor
Temporary platform instability
We are currently experiencing a Distributed Denial of Service (DDoS) attack which is impacting th...
about 2 hours
Jul 01, 2025
04:31 AM EDT
Major
WebSDK stuck on loading screen
We are currently receiving numerous reports of issues concerning the WebSDK. Specifically, in som...
about 1 hour
Feb 24, 2025
05:32 AM EST
Minor
Temporary SMS delivery issues
We are currently experiencing temporary SMS delivery issues affecting some users. Our team is act...
about 7 hours
Jan 19, 2025
12:25 PM EST
Minor
Temporary verification disruptions
One of our internal services, responsible for verifications, has experienced a failure. As a resu...
about 3 hours
May 13, 2024
11:18 AM EDT
Minor
Possible Request Timeouts Notice
We're currently investigating possible timeouts of requests to our services. Our team is activel...
about 1 hour
Apr 18, 2024
02:40 PM EDT
Minor
Potential Performance Impact Notice Due to Data Center Technical Difficulties
One of our Data Centers is currently experiencing technical difficulties. The services remain op...
about 2 hours
May 31, 2023
03:22 AM EDT
Minor
Elevated API requests errors
Starting from 5:15 UTC, some clients, primarily from Southeast Asia, may experience issues with t...
about 3 hours
Sign up to check more outage history

Be the first to know when Sumsub goes down

  • Monitor external dependencies in one place
  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

Start Free Trial

User comments about Sumsub status

See what users are saying about Sumsub issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

No comments yet

Sumsub components or services current status

Component Status
API OK
MobileSDK OK
WebSDK OK

Identity verification platform that provides API, WebSDK, and MobileSDK for seamless integration into web and mobile applications to ensure compliance and fraud prevention.

Monitoring Sumsub since July 2022

Tracking 3 Sumsub services and regions

Need help? Try here:
Reach out in social media at X account.
Support at website.
Check their status page.

7 incidents in 2025

IsDown Logo

Be the first to know when your vendors go down

Unified vendor dashboard

4600+ third-party services available to monitor

Early Outage Detection

Alerts 30+ minutes before official updates

Stop the Support Flood

Cut "is it down?" tickets by 80%

Start Monitoring Today
14-day free trial • No credit card required

How to monitor the status of Sumsub and all your dependencies?

IsDown is a status page aggregator that monitors if Sumsub and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Sumsub, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Sumsub?

IsDown monitors Sumsub health in almost real-time

Every few minutes we go to the status page of Sumsub (and 4,600+ other services) and check if they are experiencing issues. We collect the status and outage information of Sumsub's 3 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Sumsub, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Sumsub and other services.

One status page to monitor all your external dependencies

What you get when monitoring Sumsub with IsDown

Track Sumsub incidents and downtimes by severity

IsDown checks Sumsub official status page for major/minor outages or downtimes. A major outage is when Sumsub experiences a critical issue that severely affects one or more services/regions. A minor incident is when Sumsub experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Sumsub outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Sumsub

Sumsub and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Sumsub outages and downtimes

IsDown collects all information from the outages published in Sumsub status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Sumsub maintenance events

Sumsub publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Sumsub outages that impact your business

IsDown monitors Sumsub and all their 3 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Sumsub but also 4,600 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Sumsub and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

Start Monitoring for Free
Monitor Sumsub and all your external dependencies in real-time

Get notified imediatelly when there's an issue with Sumsub or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Sumsub and other services.

Start Monitoring for Free
Get notified imediatelly when there's an issue with Sumsub or other services

Send outage information from Sumsub and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Sumsub and 4,600 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

Start Monitoring for Free
Send outage information from Sumsub and other services to your tools

Share Sumsub status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Sumsub down?'

Start Monitoring for Free
Share Sumsub status in your status page

Sumsub Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Sumsub outages, IsDown monitors Sumsub's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Sumsub status page monitoring with real-time incident details.
Monitor 4,600+ services including Sumsub in a single dashboard.
Instant Sumsub outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Sumsub official status and user-reported issues.
Maintenance feed for Sumsub
Granular alerts filtering by Sumsub components and regions.
Start Monitoring Sumsub with IsDown

14-day free trial • No credit card required

Frequently Asked Questions

Is Sumsub down today?

Sumsub isn't down. You can check Sumsub status and incident details on the top of the page. IsDown continuously monitors Sumsub official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Sumsub status?

Sumsub is currently operational. You can check Sumsub status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Sumsub outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Sumsub down today or just slow?

Currently there's no report of Sumsub being slow. Check on the top of the page if there are any reported problems by other users.

How are Sumsub outages detected?

IsDown monitors the Sumsub official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Sumsub having an outage right now?

Sumsub last outage was on October 20, 2025 with the title "Partial service disruption due to AWS outage"

How to check if Sumsub is down?

Why use IsDown to monitor Sumsub instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Sumsub and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Sumsub?

IsDown and DownDetector help users determine if Sumsub is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Sumsub's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Ready to monitor Sumsub and all your external dependencies?

Start Monitoring in 5 minutes

14-day free trial · No credit card required · No code required