Outage in Sumsub
Performance Degradation: AML Screening
Resolved MinorIncident Report
Summary AI Generated
Sumsub experienced intermittent performance degradation with its AML screening provider, ComplyAdvantage, causing delays and errors for customers using the default CSOM service, which temporarily slowed applicant verification times. The issue ran for approximately 1.3 hours starting at 14:52 UTC, with sporadic error spikes throughout, though overall error counts remained low and most screenings processed normally. All affected applicants were automatically re-screened and successfully processed, with full resolution confirmed at 17:07 UTC.
We are currently monitoring intermittent issues with our AML screening provider, ComplyAdvantage.
Customers utilizing the default ComplyAdvantage CSOM service may experience delays or errors with AML Screening, which could temporarily increase overall applicant verification times.
The service has experienced brief spikes in errors since 14:52 UTC, followed by temporary recovery. While the system is currently functioning normally, we are actively monitoring the situation closely and will provide updates as needed.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/20/2026 05:07PM
The intermittent issue has been fully resolved.
Systems have been operating without issue for over 30 minutes. All applicants affected during the brief degradation window were automatically re-screened and processed successfully. All AML screening services are now functioning normally.
MONITORING
5 days ago - at 07/20/2026 04:07PM
Errors are occurring sporadically, and overall error counts remain low; most applicant screenings are processing normally. Applicants affected during this window are being automatically re-screened by our system to ensure processing is completed.
MONITORING
5 days ago - at 07/20/2026 03:55PM
We are continuing to monitor for any further issues.
MONITORING
5 days ago - at 07/20/2026 03:52PM
We are currently monitoring intermittent issues with our AML screening provider, ComplyAdvantage.
Customers utilizing the default ComplyAdvantage CSOM service may experience delays or errors with AML Screening, which could temporarily increase overall applicant verification times.
The service has experienced brief spikes in errors since 14:52 UTC, followed by temporary recovery. While the system is currently functioning normally, we are actively monitoring the situation closely and will provide updates as needed.
Latest Sumsub outages
Limited TM creation failures due to invalid full name data - about 2 months ago
Temporary ticketing system outage - about 2 months ago
Public documentation unavailable - about 2 months ago
Limited access issue in the Admin Panel - about 2 months ago
CloudFlare DNS issue - 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
