Outage in Sumsub
Complete Service Outage
Resolved MajorIncident Report
Between 08:15 and 08:28 UTC, we experienced a complete service outage. The incident was caused by a software bug in a critical code path handling all API requests, which was triggered by a configuration change.
The issue has been resolved and the service has been restored.
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RESOLVED
24 days ago - at 08/31/2026 08:32AM
Between 08:15 and 08:28 UTC, we experienced a complete service outage. The incident was caused by a software bug in a critical code path handling all API requests, which was triggered by a configuration change.
The issue has been resolved and the service has been restored.
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