Outage in Sumsub
Limited access issue in the Admin Panel
Resolved MinorIncident Report
Summary AI Generated
Sumsub experienced a limited access issue affecting specific sections of the Admin Panel for users with a particular account role. The problem was caused by an edge-case bug that only impacted a specific role configuration, with no broader system impact identified. The issue was resolved after 1 hour, restoring full access to all affected Admin Panel sections.
We are currently investigating an issue affecting access to some sections of the Admin Panel for users with a specific account role.
The impact appears to be limited. Our team is checking the root cause and will provide an update once more information is available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 05/26/2026 06:26PM
The issue has been fixed, and access to the affected Admin Panel sections has been restored.
The incident was caused by a very specific edge-case bug affecting only a limited role configuration. No broader impact has been identified.
IDENTIFIED
about 10 hours ago - at 05/26/2026 05:27PM
We are currently investigating an issue affecting access to some sections of the Admin Panel for users with a specific account role.
The impact appears to be limited. Our team is checking the root cause and will provide an update once more information is available.
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