Outage in Sumsub
Temporary platform instability
Resolved Minor
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Outage Details
We are currently experiencing a Distributed Denial of Service (DDoS) attack which is impacting the stability of our API and platform. Some users may encounter slower verifications or temporary unavailability of service.
Possible API timeouts can happen as well.
Our engineering team is actively working to mitigate the issue and restore full service. Protective measures are being deployed, and we’ll continue to provide updates as we make progress.
Thank you for your patience and understanding.
Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 08/01/2025 05:02PM
Our Engineering Team has confirmed the incident is fully resolved, no issues have been found during the monitoring phase.
A postmortem will be published later.
Please contact our Support should you have any questions or issues related to this incident.
Thank you!
MONITORING
about 2 months ago - at 08/01/2025 04:07PM
The attack has been successfully mitigated, and the platform is now stable. All systems are operating normally.
We’re continuing to monitor closely for the next hour to ensure there's no consequence left.
INVESTIGATING
about 2 months ago - at 08/01/2025 03:25PM
We are currently experiencing a Distributed Denial of Service (DDoS) attack which is impacting the stability of our API and platform. Some users may encounter slower verifications or temporary unavailability of service.
Possible API timeouts can happen as well.
Our engineering team is actively working to mitigate the issue and restore full service. Protective measures are being deployed, and we’ll continue to provide updates as we make progress.
Thank you for your patience and understanding.
Latest Sumsub outages
AML verifications disruption - 6 days ago
Possible API timeouts - about 1 month ago
WebSDK stuck on loading screen - 3 months ago
Temporary SMS delivery issues - 7 months ago
Temporary verification disruptions - 8 months ago
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