Outage in Sumsub

Temporary platform instability

Resolved Minor
August 01, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing a Distributed Denial of Service (DDoS) attack which is impacting the stability of our API and platform. Some users may encounter slower verifications or temporary unavailability of service. Possible API timeouts can happen as well. Our engineering team is actively working to mitigate the issue and restore full service. Protective measures are being deployed, and we’ll continue to provide updates as we make progress. Thank you for your patience and understanding.

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/01/2025 05:02PM

Our Engineering Team has confirmed the incident is fully resolved, no issues have been found during the monitoring phase.

A postmortem will be published later.

Please contact our Support should you have any questions or issues related to this incident.

Thank you!

MONITORING 3 months ago - at 08/01/2025 04:07PM

The attack has been successfully mitigated, and the platform is now stable. All systems are operating normally.

We’re continuing to monitor closely for the next hour to ensure there's no consequence left.

INVESTIGATING 3 months ago - at 08/01/2025 03:25PM

We are currently experiencing a Distributed Denial of Service (DDoS) attack which is impacting the stability of our API and platform. Some users may encounter slower verifications or temporary unavailability of service.

Possible API timeouts can happen as well.

Our engineering team is actively working to mitigate the issue and restore full service. Protective measures are being deployed, and we’ll continue to provide updates as we make progress.

Thank you for your patience and understanding.

Latest Sumsub outages

AML verifications disruption - about 1 month ago
Possible API timeouts - 3 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook