Outage in Sumsub
Support integration for Slack
Resolved MinorIncident Report
Summary AI Generated
Sumsub's Support integration with Slack malfunctioned for 14.8 hours, causing support tickets to be automatically closed without manual intervention. The team restored normal operations and automatically reopened all affected tickets, then identified the root cause and implemented a permanent fix. The system has been confirmed operational with all affected support tickets processed.
We are currently investigating an issue affecting our Support integration in Slack. The integration had stopped working as expected, and some tickets were being closed automatically without manual action.
Our team has restored the normal operations. The affected tickets will be automatically re-opened and taken back into work without any manual actions from your side.
We are continuing to investigate the root cause of the issue and apologize for any inconvenience this may have caused.
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 05/05/2026 12:32PM
We are pleased to confirm the system was operational for the last 12 hours.
The root cause has been identified and a permanent fix has been implemented.
All affected support tickets were reopened and processed.
Our team is available through all the usual channels to assist you.
Thank you for your patience throughout this process!
MONITORING
15 days ago - at 05/04/2026 09:46PM
We will continue to monitor for any further issues to ensure the problem is completely resolved.
MONITORING
15 days ago - at 05/04/2026 09:46PM
We are currently investigating an issue affecting our Support integration in Slack. The integration had stopped working as expected, and some tickets were being closed automatically without manual action.
Our team has restored the normal operations. The affected tickets will be automatically re-opened and taken back into work without any manual actions from your side.
We are continuing to investigate the root cause of the issue and apologize for any inconvenience this may have caused.
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