Outage in Sumsub

Possible API timeouts

Resolved Minor
August 04, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of ongoing API timeouts and general platform instability, as reported by several users. Our team is actively investigating the issue and implementing measures to restore full stability. We are sorry for the inconvenience and will keep you posted.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/04/2025 12:28PM

Following Cloudflare’s confirmation that the incident has been resolved, our team has observed no further issues and can confirm that services are stable.

We remain at your disposal for any additional questions, which you can address to our Support team.

More details about the incident can be found at Cloudflare's status page:
https://www.cloudflarestatus.com/incidents/ffwzxb94kxk9

MONITORING 3 months ago - at 08/04/2025 11:34AM

Our Services have now returned to a fully operational state.
Our team continues to be on standby in order to monitor the situation closely and prevent any further disruptions.

IDENTIFIED 3 months ago - at 08/04/2025 11:14AM

Our team has confirmed that the incident is related to an ongoing issue with Cloudflare:
https://www.cloudflarestatus.com/incidents/ffwzxb94kxk9
As our infrastructure relies on Cloudflare services to operate, this may be impacting API performance and overall platform stability.
We are closely monitoring the situation and will provide updates as they become available.

INVESTIGATING 3 months ago - at 08/04/2025 10:57AM

We are aware of ongoing API timeouts and general platform instability, as reported by several users.
Our team is actively investigating the issue and implementing measures to restore full stability.
We are sorry for the inconvenience and will keep you posted.

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