Outage in Sumsub

WebSDK stuck on loading screen

Resolved Major

July 01, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently receiving numerous reports of issues concerning the WebSDK. Specifically, in some instances, the screen wouldn't complete loading the interface. Our team is currently investigating the issue and is working on mitigating the problem. We apologize for any inconvenience this may cause and appreciate your patience. Updates will be provided as soon as more information is available. Thank you for your understanding.

Components affected

Sumsub WebSDK

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/01/2025 09:30AM

After an hour of thorough monitoring, we can confidently confirm that the issue has been fully resolved. The WebSDK is fully operational, and no further reports of the problem have been received.

If you experience any other issues or have questions, please don’t hesitate to reach out to Sumsub Support!

MONITORING 10 months ago - at 07/01/2025 08:34AM

Our team has successfully mitigated the issue, and now the WebSDK should be fully operational.
We are continuing to monitor the situation for any further changes.

INVESTIGATING 10 months ago - at 07/01/2025 08:31AM

We are currently receiving numerous reports of issues concerning the WebSDK. Specifically, in some instances, the screen wouldn't complete loading the interface.
Our team is currently investigating the issue and is working on mitigating the problem.
We apologize for any inconvenience this may cause and appreciate your patience. Updates will be provided as soon as more information is available.
Thank you for your understanding.

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