This chart provides user-reported problems for EBSCO in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official EBSCO status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last EBSCO outages and possible affected you.
Minor Resolved · 2 days ago · lasted 27 minutes
We have received reports of an issue with EBSCOadmin Authentication Single Sign-on (SSO). Our engineering teams are currently investigating the issue and we will update this page when more information is available.
Minor Resolved · 7 days ago · lasted 4 days
FOLIO patron empowerment functionality (i.e. place request) is not operational for EDS customers that authenticate using a non-SSO authtype (e.g. guest, IP, UID). The root cause has been determined and several teams at EBSCO are trying to fix it as soon as possible. We will update this page with more information as soon as possible.
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Minor Resolved · 8 days ago · lasted about 20 hours
We have received customer reports of issues using FOLIO patron empowerment functionality. Our engineering team has investigated the issue of Place Hold not working as expected for some customers, and found this issue is occurring only for users who first access EDS using institutional (such as IP) or Guest Access authentication. We have identified the root cause and its fix is currently our top priority, given its urgency. In the meantime, they recommend using authtype=sso as the first authentication into EDS, which will allow patrons to use FOLIO patron empowerment functionality as expected until a fix is in place. We will update this page when more information is available.
Minor Resolved · about 2 months ago · lasted about 6 hours
We are currently investigating this issue.
Minor Resolved · about 2 months ago · lasted about 2 hours
eBook Viewer Error Message
We are currently investigating an issue with eBooks. Some customers are reporting a 503 error when trying to view certain eBooks.
Minor Resolved · about 2 months ago · lasted about 2 hours
Dynamic Health Skill Topics
We are currently investigating an issue with Dynamic Health Skill Topics. Our team is currently working on a resolution. Thank you,
Minor Resolved · 2 months ago · lasted 23 minutes
Service Issue Reported – EBSCO Discovery Service
We have received reports of an issue with search results in EBSCO Discovery Service. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
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