Possible Issue with Video Streaming Service

We are investigating an issue that might be impacting the Edgio Streaming Service. Edgio Engineers are actively investigating customer impact, affected services, and remediation steps. Next expected update: 20-30 minutes or as new information becomes available.

Edgio engineers are continuing to investigate the cause of an increase in 5xx errors received by end users. This may also have resulted in elevated rebuffering and video playback errors. The errors seem to have subsided, but we will continue to monitor.

Edgio engineers have mitigated this issue after applying a rule to manage the influx of errors on the CDN side. There has not been any new occurrences of VPF, rebuffering or 5xx in the last 30 minutes. We will continue to monitor the platform to ensure stability. There will be no new updates moving further.