Outage in Egnyte

Intermittent issues with WebUI in multiple regions

Resolved Major
February 06, 2024 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating issues with WebUI in multiple regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/06/2024 05:51PM

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

MONITORING 3 months ago - at 02/06/2024 05:41PM

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

IDENTIFIED 3 months ago - at 02/06/2024 05:17PM

As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

IDENTIFIED 3 months ago - at 02/06/2024 04:45PM

We continue to work on the fix for the third-party vendor issue that is affecting our services. Our team is working closely with the vendor to resolve the issue as quickly as possible. We will provide an update in the next 30 minutes.

IDENTIFIED 3 months ago - at 02/06/2024 04:26PM

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

INVESTIGATING 3 months ago - at 02/06/2024 04:14PM

We continue to investigate the issue and will provide an update within the next 30 minutes.

INVESTIGATING 3 months ago - at 02/06/2024 03:44PM

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

INVESTIGATING 3 months ago - at 02/06/2024 03:14PM

We are currently investigating issues with WebUI in multiple regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

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