Outage in Elastic Cloud

Issue impacting deployment availability

Resolved Major
July 22, 2023 - Started 10 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are investigating an issue impacting the availability of deployments. Currently, we believe the impact is limited to AWS regions. Impacted deployments are displaying this message in response to Elasticsearch API requests: { "error": { "root_cause": [ { "type": "master_not_discovered_exception", "reason": null } ], "type": "master_not_discovered_exception", "reason": null }, "status": 503 } We will provide an update within one hour.
Components affected
Elastic Cloud Elasticsearch connectivity: AWS ap-south-1 Elastic Cloud Elasticsearch connectivity: AWS us-east-2 Elastic Cloud Elasticsearch connectivity: AWS us-west-1 Elastic Cloud Elasticsearch connectivity: AWS ap-southeast-2 Elastic Cloud Elasticsearch connectivity: AWS eu-west-1 Elastic Cloud Elasticsearch connectivity: AWS us-east-1 Elastic Cloud Elasticsearch connectivity: AWS ap-southeast-1 Elastic Cloud Elasticsearch connectivity: AWS ap-northeast-1 Elastic Cloud Elasticsearch connectivity: AWS eu-central-1 Elastic Cloud Elasticsearch connectivity: AWS us-west-2
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/23/2023 02:29AM

This incident has been resolved.

MONITORING 10 months ago - at 07/22/2023 10:59PM

The fix has been applied and the impacted deployments are now operational. We will continue monitoring for a period of time before resolving the incident.

IDENTIFIED 10 months ago - at 07/22/2023 10:12PM

A fix has been identified and is being rolled out to the affected allocators. We will provide an update within one hour.

IDENTIFIED 10 months ago - at 07/22/2023 09:38PM

We have identified the root cause and are working on a solution. We will provide an update within one hour.

INVESTIGATING 10 months ago - at 07/22/2023 08:57PM

We are continuing to investigate the issue. We will provide an update within an hour.

INVESTIGATING 10 months ago - at 07/22/2023 08:00PM

We are continuing to investigate the issue. We believe the impact is limited to a subset of deployments in the identified regions in AWS. We will provide an update within an hour.

INVESTIGATING 10 months ago - at 07/22/2023 07:19PM

We are investigating an issue impacting the availability of deployments. Currently, we believe the impact is limited to AWS regions. Impacted deployments are displaying this message in response to Elasticsearch API requests:

{
"error": {
"root_cause": [
{
"type": "master_not_discovered_exception",
"reason": null
}
],
"type": "master_not_discovered_exception",
"reason": null
},
"status": 503
}

We will provide an update within one hour.

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