Outage in EnterpriseAlumni

Intermittent issues with new user registration

Resolved Minor
August 19, 2021 - Started over 2 years ago - Lasted 7 months
Official incident page

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Outage Details

Alumni community, we are aware that some customers are experiencing intermittent issues associated with new user registration. We are actively investigating. This does not impact access to the portal for registered users or admins. We will keep you updated until the service is fully restored. We apologize for any inconvenience and thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 08/19/2021 05:57PM

This incident has been resolved and all systems are operational.

IDENTIFIED over 2 years ago - at 08/19/2021 04:44PM

An interim bypass has been enabled to ensure no impact to customers while SAP resolves this issue. All users can now successfully register to the platform.

IDENTIFIED over 2 years ago - at 08/19/2021 03:57PM

The issue has been isolated to our downstream vendor SAP who has been contacted and a P2 ticket escalated. Resolution expected within 30 minutes.

INVESTIGATING over 2 years ago - at 08/19/2021 11:49AM

Alumni community, we are aware that some customers are experiencing intermittent issues associated with new user registration. We are actively investigating.

This does not impact access to the portal for registered users or admins.

We will keep you updated until the service is fully restored. We apologize for any inconvenience and thank you for your patience.

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